Precious Onyekwere

ONYEKWERE PRECIOUS ATURUCHI Lagos, Lagos State, Nigeria Customer Service & Support || Administrative Virtual Assistant PROFESSIONAL SUMMARY Resourceful Customer Service Representative and Administrative Virtual Assistant with 7 years of customer support and Client management. Specialized in Customer support and management, Administrative Assistant, Personal Assistant, Email management, Appointment scheduling, CRM handling, Task management, File management, Sales and Marketing, Telemarketing and Cold Calling. I have a genuine passion for delivering exceptional support experiences and building trust with every interaction. Effective communication, Active listening, Time management, Empathy, Patience, and attention to details matter most to me. These skills has really helped me in answering inquiries, resolving issues on time, or guiding customers through their journey. I have mastered the art of making positive first impressions, which has helped in client retention and has given them sense of trust and believe in the organization in general. RELEVANT SKILLS Customer Support  Effectively managed customer complaints and exceeding customer's expectations and 100% customer experience  Provided timely and effective support to over 5000 customers addressing their queries and concerns in a professional manner.  Rendered professional advice to customers with little or no knowledge of the services we render.  Ensured customers enjoy top notch service.  Ensured customers get value for their money by following up with all departments.  Introduced products and services to new customers and informing existing customers of promotions for their benefit.  Upselled achieved built-back customer trust, manage deadlines and meetup with SLA’s.  Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.  Coordinated over 10,000 outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Administrative Duties  Maintained a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.  Communicated innovative approaches and procedures that would increase the efficiency of processes and products.  Emailed and responded to customers’ requests promptly.  Coordinated about 15 company exhibitions, including product gathering, booth reservations, flight booking, hotel reservations, and travel arrangement in general.  Proficiently used Microsoft Office Package to manage records, generate reports, and communicate with customers and colleagues via email.  Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Nifty, Asana, Monday.com, Trello, HubSpot, Zendesk, Google Suite, etc.  Performed other administrative duties and support to enhance the smooth running of the office. Sales/Product Specialist        Engaged with new and existing clients to promote our products and encourage patronage. Utilized and developed in-depth product knowledge to educate clients on the features, uses, and benefits of our products Reached out to leads, increased and built a pipeline of prospective customers and manage the interface. Assisted customers in locating and retrieving products in our store after payment. Successfully generated leads and conducted telemarketing, cold calling, and warm calling Upselled customers through the recommendation of products that meet their specific needs Collaborated with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. Research   Excellent at researching clients' brands, industries, and markets very quickly and efficiently. Carried out online research Appointment Setting ● Skilled calendar manager. ● Ability to manage the calendar efficiently. ● Schedule appointments and follow up. ● Attention to details and good listening skills. ● Excellent organizational skills. ● Provide reminders and notifications for upcoming events. ● Help prioritize tasks based on calendar schedule. ● Coordinate meetings. ● Ensuring the calendar is updated and accurate at all times. Business Growth   Proficient at expanding business, services, and product portfolios while sourcing new business frontiers and developing relationships. Possesses strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management  Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Effective Communication  Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience and customers. WORK HISTORY 08/2023 to 07/2024 Sales Product Specialist FF TRADING SERVICES 11/2019 to 07/2023 Customer Service Representative STALLION GROUP OF COMPANIES (HONDA MOTORS) 02/2017 to 2019 Distributor Customer Support NIGERIAN BREWERIES PLC EDUCATION Higher National Diploma, Microbiology Yaba College of technology Yaba, Lagos State. National Diploma, Science Laboratory Technology Yaba College of Technology Yaba Lagos State. TRAINING AND CERTIFICATIONS In-demand IT Skills Training - Digital Witch Support Community   Excellent use of CRM tools such as Freshdesk, Zendesk, Hubspot, and Intercom Use of internal communication tools such as Slack, Loom, and Vimeo, Microsoft teams.  Video conferencing software such as Zoom, Skype, Google meet.  File management tools such as Google drive, Dropbox, Microsoft One drive.  Presentation tool such as PowerPoint  Workflow Tools such as Asana, Monday.com, Trello, Clickup, Nifty, Zapier  Lead Generation: Apollo.io  Email management software such as Gmail, Yahoo mail.  Professional training on technical and non-technical customer service.  How to schedule appointments and use of appointment setting tools such as Calendly, Picktime, Simplybook.me, Acuity, and Google calendar.  Voice recording tools such as Vaccaro.  Effective Communication and Time Management Qualified Service Personnel - Honda Motors  Bronze Customer Service Personnel LinkedIn Learning  Customer Service Foundations   Administrative Professional Foundations Customer Service: Problem Solving and Troubleshooting Other Training  Social Media Tools ((Whatsapp, Facebook, Instagram, Tiktok, Twitter, Telegram) Usage and Automation