ONYEKWERE PRECIOUS ATURUCHI
Lagos, Lagos State, Nigeria- --
Virtual Assistant || Customer Service || Appointment Setting
PROFESSIONAL SUMMARY
Versatile, detail-oriented Virtual Assistant and customer service professional with about 7 years of
customer management and experience, providing exceptional support and ensuring projects are
completed on time and with great precision. Skilled in effective communication, Active listening
and Time management. I bring resilience, adaptability, and a results-oriented approach to every
endeavor. Whether collaborating in a team or tackling projects independently, I am committed to
personal and professional growth, I aim to contribute positively to any role I undertake. Strive in
fast-paced virtual environments following established procedures and practices to exceed all
customer expectations while making acceptable innovations where needs call. Experienced in
bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client
support, solution provision, and developing relationships to ensure customer loyalty and business
growth.
RELEVANT SKILLS
VIRTUAL ASSISTANT AND ADMINISTRATIVE DUTIES
● Good working knowledge of Communication and workspace management tools: Zoom, Loom,
Slack, Click-up, Nifty, Asana, Monday.com, Trello, HubSpot, Zendesk, Google Suite, etc.
● Communicates innovative approaches and procedures that would increase the efficiency of
processes and products.
● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
● Performs other administrative duties and support to enhance the smooth running of the office.
CUSTOMER SERVICE
● Effectively managed customer complaints and exceeding customer's expectations and 100%
customer experience
● Giving professional advice to customers with little or no knowledge of the services we render.
● Emailing customers and responding to their requests.
● Make sure customers enjoy top notch service.
● Make sure customers get value for their money by following up with all departments.
● Introduces our products and services to new customers and informing existing customers of
promotions for their benefit.
● Takes stock and sends daily reports.
● Upsell Achieved Built-back customer trust, manage deadlines and meetup with SLA’s.
● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary
customer service delivery, and team-player attitude.
● Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
APPOINTMENT SETTING
● Skilled calendar manager.
● Ability to manage the calendar efficiently.
● Schedule appointments and follow up.
● Attention to details and good listening skills.
● Excellent organizational skills.
● Provide reminders and notifications for upcoming events.
● Help prioritize tasks based on calendar schedule.
● Coordinate meetings.
● Ensuring the calendar is updated and accurate at all times.
Effective Communication
● Excellent written and verbal communication skills, with the ability to communicate subjects to
a diverse audience and customers.
WORK HISTORY
08/2023 to
02/2024
Sales Representative
FF TRADING SERVICES
11/2019 to
07/2023
Customer Service Advisor
STALLION GROUP OF COMPANIES (HONDA MOTORS)
02/2017 to
2019
Distributor Connect Clark
NIGERIAN BREWERIES PLC
EDUCATION
Higher National Diploma, Microbiology
Yaba College of technology Yaba, Lagos State.
National Diploma, Science Laboratory Technology
Yaba College of Technology Yaba Lagos State.
TRAINING AND CERTIFICATIONS
On-demand IT skills training- Digital Witch Support Training
● Excellent use of CRM (Customer Relation Management) tools such as Freshdesk, Zendesk,
Hubspot, and Intercom.
● Use of internal communication tools such as Slack, Loom, and Vimeo, Microsoft teams.
● Video conferencing software such as Zoom, Skype, Google meet.
● File management tools such as Google drive, Dropbox, Microsoft One drive.
● Presentation tool such as PowerPoint
● Email management software such as Gmail, Yahoo mail.
● Voice recording tools such as Vaccaro.
● Professional training on technical and non-technical customer service.
● How to schedule appointments and use of appointment setting tools such as Calendly,
Picktime, Simplybook.me, Acuity, and Google calendar.
● Effective Communication and Time Management.
Qualified Service Personnel - Honda Motors
● Bronze Service Advisor
LinkedIn Learning
Customer Service Foundations
Administrative Professional Foundations
Customer Service: Problem Solving and Troubleshooting
Coursera
Technical Support Fundamentals
Allison Academy
● Introduction to caregiving
VOLUNTEERING EXPERIENCE
Outreach to zero hunger
● My Team and I provided relief materials such as clothing, Food and educational materials to
the less privileged in the Makoko area of Lagos state.
