Precious Nnebue

PRECIOUS A. NNEBUE PROFESSIONAL SUMMARY Customer Support Specialist with proven experience in phone, chat, and email support for global clients. Skilled in CRM tools and remote collaboration platforms like Google Workspace and Microsoft Teams. Known for delivering empathetic, solution-focused service while handling high-volume inquiries with professionalism. Passionate about creating seamless customer experiences and helping SaaS companies build stronger client relationships. _____________________________________________________________________________________________ CORE SKILLS ● ● ● ● ● ● ● ● ● ● ● Cold Calling & Lead Generation Inbound & Outbound Call Management Customer Service & Client Communication CRM Tools (Lead Tracking & Data Entry) Appointment Scheduling & Calendar Management Microsoft Office & Google Workspace Virtual Administrative Support Time Management & Remote Collaboration Confidentiality, Data Security. And Attention to Details. Patient Scheduling telehealth & Medical Administrative Support Recruitment/ Human Resource PROFESSIONAL EXPERIENCE ⮚ Customer Support/Call Agent: ----- Consumer Opportunities – USA (Remote) ● ● ● Jan 2024 – Jan 2026 Handled high-volume inbound and outbound calls with professionalism and empathy. Scheduled property-related appointments and maintained accurate call logs. Improved client experience through follow-ups and timely communication. ➢ ModSquad -Follett Higher Education November 2025 - January 2026 ● Handled Phone calls, Chats and emails ● Tracked orders using OMS, SODA and Accelerator ● Wrapping up Public and Internal tickets using Macros ● Using slack for Team collaboration, Microsoft Outlook for communication ⮚ Customer Support/ Virtual Medical Assistant- St. Georges Specialist Clinic –(Hybrid) Oct 2021 – Dec 2025 ● ● Collected and verified patients’ personal and medical information during intake Tracked, followed up, and recorded laboratory and diagnostic test results ● Handled sensitive health information with professionalism and discretion ● ● Maintained accurate electronic records while ensuring confidentiality standards Patient scheduling telehealth. | Email messaging and calls. ● ● ● Followed up with patients on appointments, test requirements, and next steps Use of Google workspace, Microsoft Office and CRM Tools. Recruitment/ Human Resource & general administrative duties. EDUCATION ⮚ ⮚ ⮚ ⮚ Free online certification in Project Management & Customer Friendly ---- Tube Study App 2020 Call to Bar Certificate ---- Nigeria Law School. Abuja, Nigeria 2012 Bachelors Degree in Law ----- Benson Idahosa University Edo, Nigeria. 2007 Diploma in Law ----- Benson Idahosa University. Edo Nigeria 2003