I’m a results-driven Customer Support Specialist with over 7 years of experience delivering exceptional service across phone (inbound, outbound & cold calling), chat, and email. I’m passionate about helping people, solving problems, and turning challenges into positive customer experiences. In my most recent role with a USA-based real estate company (Consumer Opportunities, I supported customers with rent-to-own, foreclosures, and short sales—building trust while ensuring seamless solutions.
I am tech-savvy and adaptable, I have hands-on expertise with CRM systems like Readymode and Convoso, thriving in fast-paced environments that demand clear communication, empathy, persuasion, and problem-solving.
My goal in every interaction isn’t just resolving issues quickly, it’s leaving customers feeling valued, understood, and supported.
I’m currently seeking full-time remote opportunities where I can contribute to customer satisfaction, client retention, and long-term success.