PRECIOUS MWENDA
Professional Summary
I am a dedicated and detail-oriented individual with more than 7 years experience in the customer service
industry. I excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals.
I am a flexible and goal-oriented team player with expertise in scheduling, customer relationship management
and document control. I am a highly dependable self-starter and forward-thinker.
Experience
CUSTOMER SERVICE ADVISOR |CX INTERNATIONAL (PTY) LTD SA| 12/2019 -CURRENT
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Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and
requirements.
Optimized service delivery to maximize customer satisfaction and retention rate.
Resolving supply or service problems by clarifying the customers' situation or complaint, expediting
correction or adjustment, and following up to ensure 100% resolution.
Oversaw customer account inquiries, accurately providing information to resolve service complaints and
guarantee customer satisfaction.
Built rapport with customers through courteous and professional communications.
Providing customers with accurate and compliant information in line with our Regulatory
requirements.
CUSTOMER SERVICE REPRESENTATIVE|MULTICHOICE|07/2013-08/2019
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Effectively presenting and discussing face-to-face the company's products and services to
prospective customers
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Compiling, capturing and maintaining all required paperwork, records and documents
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Provided customer support in English and another native language (Shona).
Kept abreast of evolving product lines to provide knowledgeable customer support.
Collecting market intelligence and providing support to marketing campaigns
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Creating new subscriber accounts.
Configuring customer devices, query resolutions and providing key information to customers
telephonically.
current and
Education
BACHELOR OF COMMERCE IN MARKETING AND MANAGEMENT SCIENCE DEGREE
(IMM GSM)
Skills
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Problem solving
Adaptability
Time-management
Customer data management
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Strong work ethics
Critical thinking
Handling pressure
Active listening
