Precious Mbanefo

PRECIOUS MBANEFO Virtual Assistant | Customer Service & Operations Support (Remote) Abuja, Nigeria PROFESSIONAL SUMMARY Highly organized and dependable Virtual Administrative Coordinator with 4+ years of experience supporting sales and operations teams in fully remote environments. Strong background in phone and client communication, appointment scheduling, CRM documentation, and contract-related administrative support. Known for accuracy, followthrough, and the ability to manage multiple priorities with minimal supervision while maintaining excellent customer experience. CORE SKILLS & COMPETENCIES • Phone, Email & Text-Based Client Communication • Appointment Scheduling & Calendar Management (Google Calendar) • Sales & Operations Administrative Support • Contract Processing & Data Accuracy • CRM & Customer Record Management • Follow-ups on Estimates & Client Responses • Digital File Organization & Documentation • Process Improvement & Task Coordination • Time Management & Multitasking • Remote Work Discipline & Accountability PROFESSIONAL EXPERIENCE Virtual Assistant (Remote) — BoldSwitch Software Development Jan 2023 – Nov 2025 • Managed inbound and outbound phone communication with clients, routing calls and providing timely updates. • Scheduled and coordinated client appointments while maintaining accurate Google Calendar entries. • Followed up on pending customer requests, unresolved issues, and internal action items. • Processed customer records and service documentation with high attention to detail. • Maintained organized digital records and communication logs in CRM systems. • Supported sales and operations teams by tracking customer status and outstanding actions. • Handled multiple administrative and customer-facing tasks simultaneously in a fast-paced remote setting. Virtual Assistant (Remote) — MaxWryte Technologies Feb 2020 – Dec 2021 • Provided phone, email, and chat support to customers while documenting interactions accurately. • Scheduled appointments and sent reminders via email and text. • Ensured all customer information was complete and properly recorded in CRM tools. • Performed data entry and supported internal coordination between teams. • Assisted with improving response workflows for faster turnaround times. Customer Support & Administrative Assistant — Boldspace Coworking Hub 2019 – 2020 • Handled front-line communication with members and prospective clients via phone and email. • Scheduled tours, bookings, and service requests using shared calendars. • Maintained organized digital and physical records for contracts and member documentation. • Supported administrative operations, data entry, and internal communication. • Improved record-keeping practices to support smoother daily operations. TOOLS & TECHNOLOGY Google Workspace (Docs, Sheets, Gmail, Calendar) • CRM Systems • Scheduling Tools • Communication Platforms • Microsoft Office EDUCATION & CERTIFICATIONS Bachelor of Science (B.Sc.) in Biology — National Open University of Nigeria Customer Service Skills Certification — Alison Academy Virtual assistant Certification— ALX REMOTE WORK READINESS • Reliable internet connection and professional home office setup • Comfortable managing tasks independently with minimal supervision • Strong attention to detail and accuracy in administrative processes • Experienced supporting distributed sales and operations teams