Precious Kei Godson

KEI PRECIOUS G. CS Retention Specialist/Appointment Setter My Contact-- Tonica Estate, Yenagoa https://www.linkedin.com/in/ke i-precious-b5 Hard Skill Customer Retention CRM usage Telemarketing Business Management Human Resource Management Remote Team work Soft Skill Active listening Problem solving Communication Critical thinking Interpersonal relationship Education Background All Nations University College Ghana Bachelor of science (B.SC)in Biomedical Engineering Completed in 2018 Erepa Group of School/Ikolo Government Secondary school  est Africa Examination Council W (WAEC) Completed in 2011 Future Leaders Educational Centre First School Leaving Certificate Completed in 2004 Achievements 2023 EF SET 2018 Health, safety Environment (1,2 & 3) 2011 Citizenship and Leadership Training Centre About Me I'm Kei Precious Godson and I am a Nigerian. I'm a self driven and result oriented individual who has a B2C, B2B cold calling sales and customer service experience. I possess great confidence and effective communication skills as I've worked and had experiences with several remote companies, but highlighting some few are, ISI (insurance supermarket international, North-Star department based in Missouri , USA) where i worked as a cold caller and appointment setter, scheduling appointments for leads by evaluating their eligibility to qualify and enjoy an affordable insurance policy that is tailored to suit their needs. Furthermore, I worked with AG Marketing, a marketing company based in FL, USA. I worked as a CSR (Customer Service Retention) Specialist, providing exceptional customer service to existing and prospective clients, up-selling our products , addressing concerns using the approved crm software and resolving over 70% issues which thereby increased customer's satisfaction and enhanced retention to over 90% monthly. The most recent is Menu Pros, an advertising company based in Nevada, USA. I worked there as an appointment setter/opener which made me responsible for contacting prospective clients by means of outbound calls using ricochet dialer, also showcasing the company's services, and scheduling meetings between clients and the sales team. Through my years of experience with different companies I have horned my skills greatly in active listening, developing strong resillience on phone calls with leads, building great inter-personal relationships, having great problem solving abilities, being a good team player, and having the ability to adapt and work under pressure (Thinking out of the box) . I'm also familiar using some few crm software to manage customers data such as Psoline (Periodic Services Online), Richochet, Twilio, Microsoft Word, Excel and Googlesheet. Professional Experience MENU PROS (Las Vegas Nevada, USA) Appointment setter 2024 July - November Key responsibilities: I was responsible for contacting prospective clients using ricochet dialer and CRM , showcasing the company's services through means of exceptional customer service skills. Having great product knowledge enabled me in handling objections seamlessly, and scheduled meetings between clients and the sales team for closing. By means of effective and proficient customer service, I managed outbound and a few inbound calls and met the quota of 200-320 calls daily also setting a minimum of 20 appointments daily via emails to interested clients. Through confidence and proper handling of objections, I ensured a smooth handoff of qualified leads for follow up and closing from the sales department. AG MARKETING (Clearwater Florida, USA) CSR Specialist 2023 – 2024 Key responsibilities: By means of inbound calls with Vici dialer and PS online CRM , I attended to customers displaying exceptional customer service in providing resolutions to satisfy any form of queries or inquiries they had, leaving them with a wonderful customer experience. By means of effective and proficient customer service, I ensured to retain customers by meeting a quota of over 40% daily from calls taken daily. Having horned my skills greatly in sales, I also upsaled our products to existing and prospective customers providing them with product knowledge and benefits in a bid to get them subscribed to the other services we provide. INSURANCE SUPERMARKET INTERNATIONAL (Wentzville Missouri, USA) Appointment setter 2021 – 2023 Key responsibilities: I was a cold caller and appointment setter using Chase dialer to schedule appointments for leads after evaluating their eligibility to qualify for an insurance policy and once qualified, I booked an appointment for them with one of our licensed advisors who tailors an affordable policy based on their preference. In a bid to get qualified leads we had a quota of 350-450 calls and 15 booked appointments dialy. i made a minimum of 350-450 calls daily and got a minimum of 10 appointments which i handoff to the lincensed advisor for closing.