Precious Jed Cabural

Precious Jed Cabural Podcast Support Specialist | Quality Analyst Trainee Pasig City, Philippines | M: - | E:-____________________________________________________________________________ Experience Podcast Support Specialist — Concentrix (The Spotify Project @Concentrix) February 2021 - Present ● Ensured that the creators’ podcasts are aligned with our guidelines, so their shows and episodes are displayed and working as intended. Customer Service Associate ( Chat and Email) — Concentrix (The Spotify Project @Concentrix) November 2018 - February 2021 ● Assisted customers with their account, app, and payment concerns and made sure to reach a resolution in the most efficient and timely manner. Retention Specialist — Afni Philippines (Sirius XM) August 2017 - February 2018 ● Negotiated with customers to renew contracts and retain business. ● Encouraged on-time payments and set up payment plans to make sure that their account is maintained appropriately. Technical Support — Alorica (Verizon) December 2013 - November 2016 ● Helped customers resolve network issues, troubleshoot technical concerns, and quickly get to the root of their problem. Retail Expert — Convergys (Macy’s Retail) September 2011 - June 2013 ● Provided customers with useful information about our products and answered questions about the shop’s return & exchange policies. Education Diploma of Science in Computer Science — Montessori Professional College, Imus, Cavite, Philippines June 2008 - May 2010 ● Studied programming language and other technical principles of information technology. Projects Quality Analyst Internship ● Helped in coaching and guiding team members with the processes of podcast support. Also audited emails and provided feedback in order to ensure quality of service. Skills Google Suite | Microsoft Office | Salesforce CRM | Zendesk CRM | LivePerson Software Certificates & Awards Star of the Month for 3 consecutive months - Top CSAT and QA scores consistently for 3 months