Precious Gerolle Ekpa

I am a versatile Customer Support and Telemarketing Specialist with a background that blends technical support with active sales. Over the course of my career, I’ve learned that great support isn't just about closing tickets; it’s about making sure the person on the other end feels heard and helped. My experience across the healthcare and education sectors has taught me how to take complex, sometimes confusing information and explain it in a way that is easy for anyone to understand.

In my day-to-day work, I am highly comfortable jumping between Email, Live Chat, and Voice calls. I am an expert user of Ready Mode for high-volume outbound calling. Because I have a background in telemarketing, I don’t shy away from difficult conversations or cold interactions. I know how to handle objections, stay calm under pressure, and turn a frustrated caller into a satisfied customer by being transparent and following through on my promises.

I am particularly skilled at de-escalation. I believe that most difficult customers are simply looking for a solution and a bit of respect. I pride myself on my ability to stay patient, listen actively, and find a path forward that works for both the customer and the company. Whether I am troubleshooting a technical issue or reaching out to a new lead, my goal is always to be efficient and professional.

I am looking for a full-time or part-time remote position where I can hit the ground running. I am disciplined, used to working independently, and I know how to use CRM tools to keep my team updated and my workflow organized. I’m ready to bring my energy and my people-first approach to a team that values high-quality service and reliable results.