Precious Chinecherem Ojiako

CHINECHEREM PRECIOUS OJIAKO Open for Remote Roles PROFESSIONAL SUMMARY I am a Proactive Executive Support and Virtual Operations Professional with 5+ years of experience supporting C-level leadership and international teams. Skilled at transforming complex, fast-moving workflows into structured, scalable systems that drive efficiency and clarity. I am experienced in maintaining calendar schedule, stakeholder communication, research, documentation management, and cross-border coordination. I pay close attention to details, with strong proficiency in Google Workspace, Microsoft Office, and remote collaboration tools. Adept at anticipating needs, preventing operational friction, and serving as a trusted right-hand partner to executives. I bring a structured and proactive approach to executive support and community engagement, with hands-on experience managing property listings (sales and rentals), handling high-volume client communication, and maintaining organized operational systems. Confident on the phone, calm under pressure, and highly responsive, I focus on building positive relationships while ensuring processes run smoothly behind the scenes. I am open to global remote roles and I am excited to support founders, and start-ups. CORE COMPETENCIES • Executive & Virtual Assistance • Customer Support & Call Handling (Inbound/Outbound) • Confidentiality & Discretion •Property Management & Tenant Coordination • Cross-Time-Zone Collaboration • Calendar Management • Conflict Resolution & De-escalation • Professional Phone Etiquette • Detail-Oriented & Highly Organised • Inbox & Communication Gatekeeping • Operations Coordination • Client & Stakeholder Management • CRM Organization • Workflow Optimization • Documentation & File Systems Management • Tools: Google Workspace | Microsoft Office | Slack | Calendly | HubSpot | Zendesk | Zapier | Notion (Working Knowledge) | Asana (Working Knowledge) PROFESSIONAL EXPERIENCE Stefanutti Stocks Holdings Ltd / Stefanutti Stocks Hapel Ltd Executive Administrative Assistant / PA to COO | 2021 – 2026 • Provided direct executive support including calendar management, inbox management, scheduling, travel coordination, and document preparation. • • • • • • • • Served as the first point of contact for clients, partners, and stakeholders, ensuring professional and timely communication. Managed confidential communications and act as gatekeeper for high-level correspondence Managed my employer’s apartments listed for both sale and rental, handling inquiries, coordinating property viewings, tracking payments, and supporting tenant onboarding. Responded to an average of 30–50 client and property inquiries weekly, maintaining over 95% response time within 24 hours. Coordinated follow-ups and property communications that contribute to successful rental occupancy and property sales conversions. Maintained accurate records of contracts, payments, and property documentation, reducing documentation errors by over 30% through improved tracking systems. Streamlined tenant onboarding and documentation processes, reducing turnaround time by approximately 25%. Improved executive scheduling efficiency by restructuring calendar systems, preventing scheduling conflicts and saving an estimated 5+ hours per week. SHARP International Immigration Acquiescence Limited Administrative & Customer Support | 2024 – 2025 • • • • • • • Handled high-volume customer inquiries via phone, email, and messaging platforms while maintaining professionalism and clarity. Resolved customer concerns calmly and efficiently, contributing to improved client satisfaction and retention. Consistently met internal benchmarks for response time and service quality. Updated CRM systems accurately, ensuring clean and organized customer records. Supported team operations through scheduling coordination, documentation management, and process organization. Directed daily operations while coordinating across Canada and India offices. Led client communications, ensuring high satisfaction and professional brand representation. Oathword Global Integrated Services HR/Administrative Assistant | 2018 – 2021 • • • Managed recruitment processes, onboarding workflows, and staff coordination. Organized documentation systems and maintained structured personnel records. Supported leadership with research, reporting, and internal communications. Anthony Dominic Limited Customer Care Officer (Intern) | 2016 – 2017 • Served as first point of contact for customer inquiries and issue resolution. • Documented support interactions and collaborated with internal teams for resolution. • Represented the brand with professionalism, empathy, and efficiency. • Call Handling (Inbound/Outbound) EDUCATION B.Sc. Psychology