Precious Chakara

PRECIOUS MACHINGURA Mobile : E-mail : -- PROFESSIONAL SUMMARY Dynamic and results-oriented professional with extensive experience in customer relationship management, marketing business development, and administrative support. Demonstrated success in cultivating and managing customer relationships to drive business growth and enhance client satisfaction. Skilled in providing comprehensive sales support, troubleshooting, and resolving issues promptly to ensure customer retention and loyalty. Proven ability to identify opportunities for expansion, recommend strategic partnerships, and design tailored offerings to maximize revenue generation. Adept at conducting market assessments, analysing data, and developing customised strategies to optimise account growth and retention. A proactive team player with excellent communication, interpersonal, and problem-solving abilities, committed to delivering exceptional customer service and contributing to organisational success. SKILLS AND COMPETENCIES  Verbal and Written Communication Skills: Proficient in effectively communicating with customers and internal teams, as well as documenting interactions and resolutions.  Time Management Skills: Adept at prioritizing tasks, managing workload efficiently, and meeting deadlines while handling multiple responsibilities.  Organisational & Administrative Skills: Demonstrated ability to organize customer portfolios, track issues, and coordinate responses across departments to ensure efficient operations.  Interpersonal Skills: Skilled in building and maintaining positive relationships with customers and colleagues, fostering collaboration and teamwork.  Market Analysis: Capable of analysing data from market surveys, evaluating account growth opportunities, and interpreting performance metrics.  Data Analysis and Interpretation Skills: Proficient in analysing market data, identifying trends, and extracting actionable insights to inform strategic decision-making.  Research Skills: Experienced in conducting market assessments, identifying leads, and gathering relevant information to support business objectives.  Computer Skills (Excel, MS Office Package): Competent in utilising software tools for data analysis, documentation, and communication, enhancing productivity and efficiency.  Ability to Work with Confidential Information: Demonstrated integrity and discretion in handling sensitive customer data and confidential information.  Teamwork: Collaborative mindset with the ability to work effectively as part of a team, contributing to problem-solving and strategic planning initiatives.  Attention to Detail: Meticulous in documenting customer interactions, tracking issues, and analysing data to ensure accuracy and quality in all tasks. PROFESSIONAL EXPERIENCE Steward Bank Zimbabwe March 2016- March 2024 Operations Supervisor – August 2022 - March 2024 Customer Experience Team leader – November 2021- August 2022 Customer Experience Officer – April 2016– November 2021  Developing and managing relationships with customers within an allocated portfolio, ensuring high levels of satisfaction and retention.  Providing first-line sales support and troubleshooting for products and services in the allocated portfolio, resolving issues promptly to maintain customer satisfaction.  Driving comprehensive territorial business growth through strategic key account development and management, identifying opportunities for expansion and revenue generation.  Identifying and recommending the signing up of strategic corporate channel partners to enhance product/service offerings and market reach.  Initiating and designing tailored offerings and incentives to targeted customers within the portfolio to minimize churn and maximize loyalty.  Conducting market assessment surveys and actively identifying leads within the allocated portfolios to solicit new business opportunities.  Strategically planning for account growth, devising customized strategies and action plans for each individual corporate customer account to optimize revenue and retention.  Monitoring and tracking issues on the Enquiries Management System to ensure timely resolution.  Providing support for call centre initiatives and addressing queries directed from this platform.  Assigning issues to relevant departments and technicians, facilitating efficient problem resolution.  Handling inbound calls from customers and initiating outbound calls as needed to address inquiries and concerns.  Acting as the first point of contact for customers, providing timely assistance and resolution.  Independently resolving individually assigned issues, demonstrating problem-solving skills and initiative. and back office staff to ensure compliance at all stages. 1      Confirms with administration department that all Bank licenses are processed on time. Sets out performance targets and conducts performance appraisals for tellers and back office staff Attends to disciplinary issues in case of staff misconduct Manages staff attendance for lines reports and coordinate leave Authorises work flow from Tellers, deposits and withdrawal above limit continuous during the day Celebration Minstries International Archivist – January 2016 – March 2016 Archive intern –January 2014 – February 2015            January 2014- March 2016 Administering domains and websites, ensuring smooth functionality and optimal performance. Archiving and taking care of the Organization’s records and history. Giving tours to International and local guests and sharing history or the organisation with them providing a hospitable environment. Administering domains, ensuring smooth functionality and optimal performance. Writing comprehensive reports and reviews of events and meetings attended, providing valuable insights and summaries. Crafting engaging articles for publication on both Sunday Services and the Books, delivering informative and compelling content. Proofreading articles and providing photos to maintain high standards of accuracy, clarity, and coherence. Assisting in social media management, including content creation, Photography, scheduling and engagement strategies. Serving as a liaison person, fostering effective communication and coordination between different stakeholders and departments. Undertaking any other duties as assigned by the Administrator or executives demonstrating flexibility and adaptability to Support organizational needs. VOLUNTEER EXPERIENCE 1. Public Relations and Research; Harare Christian Soccer League ; March 2023 -Current 2. Projects and Research: Roots Women Discipleship Program ; January 2021 –Current EDUCATIONAL QUALIFICATIONS Masters In Business Administration Midlands State University Bachelor of Arts in History and International Studies (Honours) Midlands State University Current 2015 REFEREES Mr Tongani Manyalo | Borrowdale Branch Manager | Steward Bank Zimbabwe, Livingstone Avenue, Harare| -| - |-Mr Dickson Nhidza | Customer Experience Manager | Steward Bank Zimbabwe, Livingstone Avenue, Harare| -| --Mr Innocent Kapesa | Records Manager | Celebration Ministries international, Number 162 Swan Drive, Borrowdale, Harare| -|- 2