Precious Chakara

A customer service professional with a strong background in customer experience with a track record of boosting sales and quickly resolving customer issues.

Part of my previous responsibilities were, Logging, Resolving and escalating clients’ banking queries.

• Creating E-Banking profiles for clients, i.e mobile banking and online banking profiles for individual

and corporate accounts.

• Resolving queries within the stipulated SLA.

• Answer phone calls and direct calls to appropriate parties or take messages. • Training customer facing teams on new banking products.

• Making outbound phone calls to engage clients on new products.

• Registering clients for mobile banking as well as banking services