PRECIOUS AMARACHI IHEJIRIKA-
Lagos, Nigeria (-) (-)
EXPERIENCED CUSTOMER SUPPORT
CAREER SUMMARY
Experienced administrator with over six (6) years of experience in Business Administration and Customer Services. I am
highly enthusiastic about contributing to team success, business development and client retention through analytical and
problem-solving skills. I am looking forward to building an exciting career as a Business Administrator in a competitive
organization where I can excellently discharge my corporate duties while promoting the organization’s goals.
SKILLS AND INTEREST
Professional: Business Administration. Customer Services/Front Desk. Risk-assessment. Policy/Standard Compliance.
Office Management.
Personal Traits: Presentation and Communication skill. Teamwork. Leadership skill. Analytical and problem-solving.
Organization: Time Management. Adaptability.
Microsoft Proficiency: Microsoft Office, Microsoft Excel, Microsoft word, Microsoft outlook. Etc.
Interests: Business Administration, Customer Services, and Office Support.
EXPERIENCE
Customer Service Officer
October, 2021 till Date
Spectrum Microfinance Bank, Lagos.
▪ Provided office support including customer and employee support.
▪ Giving and receiving of account opening forms for account creation.
▪ Ensuring proper account documentations for account opening and account updates.
▪ Successfully organized office files and records of business activities. Proactively kept the company’s computer
databases up to date.
▪ Posting of transactions to the appropriate accounts and carrying out payment cards activation.
▪ Sending out mails pertaining to customer’s complaint to the appropriate departments for resolution.
▪ Professionally interact with clients either on the phone or in person and connecting calls to the proper department.
▪ Collected company’s data and educate customers about the company's mission and available products/service.
▪ Built relationships with clients on the products/services that are available and how to purchase them.
▪ Engaging in timely customers account reconciliation.
▪ Engaged in overall office administration
Customer Service Officer
September, 2018 –October 2021
Mediatrix Diagnostic Laboratory, Lagos
▪ Actively participated in office meetings and taking meeting minutes
▪ Engaged in overall office administration
▪ Provided feedback on office efficiency and suggesting possible improvements.
▪ Monitored and followed up on business communications, billing and ordering, and communicate with materials
suppliers and vendors.
▪ Conducted research on company data and archived reports.
▪ Provided administrative periodic analysis of the company’s clients with 100% accuracy.
Teacher (NYSC)
November 2016- October 2017
Command Day Sec. School, Enugu, Nigeria
• Enhanced learning abilities and good habits in children.
• Maintained classroom records, cleanliness and orderliness.
• Ensured safe learning environment in the classroom.
• Inculcated healthy habits and discipline in children.
• Planed, developed and implemented appropriate curriculum.
• Maintained regular communication with parents and staff regarding students’ progress.
• Assisted and supported other teaching staff in implementing daily programs.
EDUCATION
HND/Business Administration and Management (Upper Credit)
OND/ Business Administration and Management (Distinction)
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TRAINING AND PROFESSIONAL CERTIFICATIONS
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National Youth Services Corps Discharge Certificate
Health, Safety and Environmental Induction
Customer Service Management /Banking Operations Certification
Customer Service Management
REFERENCES
Available on request
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