PRAVEEN DORAI
Enthusiastic Learner
Profile
An innovative and knowledgeable professional having
more than 1 years experience as a Business development & Marketing.
Extensive participation on committees and extra-curricular activities.
Proficient in giving conceptual knowledge.
Work Experience
--
2023
–
2024
Abu Baker Metro station,
Dubai, UAE
Education
BBA - International Management
-
Britts Imperial University College
2024 - Pursuing
High School - 12th Grade
2022
2015 - 2017
2020
Surana Ind PU College
-
Expertise
Customer Service
Problem Solving
2020
Marketing Analysis
2019
Market Research
Social Media / CRM Tools
Multi-Tasking
Language
English
Hindi
Tamil
-
Results IT IND PVT LTD - Senior Customer Service/ Client Service
Worked under LOB: Voice, Chat & Social Media
Managing the customer query and provide best resolution
Worked with Client facing lead role
Multi task work
Good team player
Received a RAVE Award in the 2nd quarter of 2023 for outstanding
achievement and living the fundamental value of “Do the Right Thing”
First Source LTD - Senior Customer Service (Sales)
Worked under different LOBs: Chat, Voice & Social Media
Managing the customer query and provide best resolution
Worked with Client facing lead role
Escalation call and final resolution task
Inbound & Outbound calls
Worked on Process Excellence & SOP
Concentrix - Customer Service Representative/Client Service
Worked under different LOBs: Chat, Voice & Social Media
Managing the customer query and provide best resolution
Worked with Client facing lead role
Managed Social media account queries of the Client official page
Escalation call and final resolution task
Inbound & Outbound calls
Worked on Process Excellence & SOP
Entrepreneurship Garage - Business
Development & Marketing
Marketing Analysis
Conducting market research
Marketing Campaigns
Social Media Management
Public Speaking
Account management and relationship building
Strategic business partnerships
Market research
Certifications & Credits
Corporate Governance Certified by Great Learning Ltd
Customer Service Foundation Certified by LinkedIn
Soft Skills Certified by Great Learning Ltd
Financial Analysis Certified by Great Learning
Passion
Public Speaking
Sports Activities
Quicker Learner
