Praveen

I am a Customer Service & Marketing Specialist with over 4 years of professional experience in handling customer interactions, resolving queries, and executing marketing strategies to enhance brand engagement. My expertise spans across multiple industries, where I have worked with leading companies in customer service, social media management, and business development.

✅ Customer Service & Support

• Handled inbound and outbound calls, voice, chat, and social media interactions.
• Managed customer queries, complaints, and escalations to ensure high satisfaction.
• Provided multi-channel customer support across different industries.

✅ Marketing & Brand Engagement

• Conducted market research and competitor analysis.
• Assisted in digital marketing, including social media campaigns and brand promotions.
• Managed corporate events and startup programs to boost brand visibility.

✅ Project Management & Team Coordination

• Led teams in customer service operations, ensuring quality and efficiency.
• Coordinated with marketing teams for strategic campaign execution.
• Supervised junior representatives and handled final resolution tasks.

📌 Customer Service & Marketing Representative – Results IT IND PVT LTD (Mar 2023 - Jan 2024)

📌 Senior Customer Service Representative – First Source Ltd (Aug 2022 - Feb 2023)

📌 Senior Customer Service Representative – Concentrix Daksh Service India Pvt Ltd (Jan 2021 - July 2022)

📌 Customer Service Representative (Contract) – Convergys/Concentrix India Pvt Ltd (Aug 2020 - Jan 2021)

📌 Business Development & Marketing (Internship) – Entrepreneurship Garage (2019 - 2020)

✔ Proven track record in customer service & marketing.

✔ Experienced in handling high-pressure environments.

✔ Strong problem-solving and communication skills.

✔ Adaptable and dedicated to delivering quality results.

I am open to freelance opportunities in customer support, virtual assistance, and marketing. Let’s collaborate to drive success!