Prateek Srivastava

I am a Customer Support Engineer with basic knowledge in cloud platforms like AWS, Azure, and Linux systems. Currently, I work with the OSDU (Open Subsurface Data Universe) Data Platform Team, where I manage access, create Azure Pipelines, and oversee Azure Boards. My experience spans subsurface and wells support (SSW) applications, including DMA, DS, and WMM, and I have a strong background in using ServiceNow for tasks such as ticket handling, catalog creation, and change management.

I developed a SharePoint site for my team and handle escalations, risk assessments, and incident management. My problem-solving skills allow me to identify client challenges and provide solutions, while ensuring seamless communication with stakeholders. I prepare user acceptance testing (UAT), SOPs, and knowledge base articles to support ongoing operations.

Daily, I work with tools like MS Excel, PowerPoint, SQL, Azure Boards, SharePoint, and ServiceNow. I am also proficient in Energy Components (EC) business processes, including production, sales, and revenue, and use Azure DevOps tools for CI/CD pipeline deployments. My technical and analytical abilities, combined with a focus on process optimization and client satisfaction, make me a valuable contributor to the oil and gas industry.