Prasit Bhattacharya

Prasit Bhattacharya Mobile: - | Email:- PROFILE Project Manager with over 9 years of experience in a full-service digital agency. Have worked with SaaS Startups, large enterprises and small businesses. Managed complex web and mobile application development, legacy transformation, website design and development, marketing - SEO, copywriting, social and paid ad projects. Worked with clients across the globe - US, Canada, UK, Germany, South Africa, Kenya, Australia, Singapore, India, UAE, Kuwait and more. Extensive knowledge of different work cultures, team dynamics and expectations across varied geographical regions and how to effectively manage them. Proven record of creating, implementing and driving new processes that deliver winning strategies, profit and dynamic solutions. Outstanding ability to cultivate relationships with customers, staff and executive personnel developing mutually respectful relationships. Commitment to exceeding customer expectations and execution to drive the business forward. Exceptional ability to inspire and extract the best qualities of a team. HIGHLIGHTS • Managed a team of 72 including project managers, team leaders, UI/UX designers, front-end developers, back-end developers, mobile developers, DevOps, Quality Analysts, and marketers working on multiple projects. • Spearheaded the digital transformation for an English Premier League Club - Watford FC community engagement program and implemented digital assets such as web and mobile applications for end-users within 55 days during the first COVID-19 lockdown in 2020. • Served as a single point contact for Al Mulla Group, a Kuwait based conglomerate business delivering multiple projects across various industry segments and group companies spanning B2B and B2C. • Successfully delivered remote, onsite and hybrid projects through planning, consistent execution and robust engagement with all stakeholders involved. • Coordinated with the business leaders across multiple verticals from CXOs to finance, IT, and operations to define project scope and deliverables, customer services standards, SOPs and processes. CORE COMPETENCIES Agile Project Management | Sprint Planning | Project Execution | Team Management | Customer Lifecycle Management | Customer Success | Revenue Generation through Upselling and Cross-selling | Quality Management | Sales Support | Strategic Planning CAREER DETAILS Designs Codes Limited, Head of Service Delivery : 2019 – 2024 Designs Codes Limited, Lead Project Manager - US, Canada, UK : 2017 - 2019 Designs Codes Limited, Senior Project Manager : 2014 - 2017 Creative Mind, Client Account Manager : 2012 - 2014 PROJECT MANAGEMENT • Helped sales team to effectively define project scope and deliverables based on Agile or Waterfall models as per client requirement. • Assigned projects and tasks to project managers, designers, developers and marketers. Followed up with teams regularly to ensure project progress and remove bottlenecks if any. • Did regular sprint planning for multiple projects, monitored for deviations from specified time and price estimates and negotiated with clients accordingly if needed. TEAM MANAGEMENT • Created a framework that enables the team to succeed - nurturing talent, offering ongoing feedback and enabling continuous improvement with well defined KRAs for each job role. • Developed vision and mission for service oriented teamwork for the development and marketing teams and continuously inspired and motivated them to live by it daily for all clients. • Managed remote and onsite teams at the same time leveraging technology and regular one-on-one interactions. Initiated multiple team bonding exercises resulting in a lower attrition rate than in most other IT services companies. CUSTOMER SERVICE AND RETENTION • Ensured customers have the same level of comfort and satisfaction through out the entire journey from initiating contact to receiving project/ product delivery and beyond. • Reduced friction in customer communication by adopting an omnichannel inbound and outbound approaches. • Increased customer LTV through a predictable project delivery system, proactive customer outreach activities and periodic NPS surveys. PROCESS CREATION AND IMPROVEMENT • Integrated all internal tools used for project management, issue tracking, time tracking and communication tools for faster and more effective delivery of projects. • Brought seamless transparency in measuring effective work hours and productivity levels of team members for internal stakeholders and clients by leveraging software tools. • Standardized programming processes by motivating developers and team leaders to create an extensive knowledge base for all the technologies that the company worked on. IT, MARKETING HIRING AND L&D • Created SOP for hiring junior, mid-level and senior designers, developers and marketers with the help of respective team leaders. • Introduced tech-enabled online screening for software engineers and developers. • Incentivized team members to obtain relevant certifications for career growth and the opportunity to work on larger projects. KEY METRICS ACHIEVED • 61% of the new projects came from repeat clients and referrals. • 74% of the clients stayed with the company for more than 2.5 years. • The company received 5-star ratings on all 33 verified reviews from clients on 3rd party reviews and rating platform https://clutch.co/ between 2019 to 2022. All the clients mentioned they are willing to refer to others. • Increased top-line and bottom-line growth for the company for 9 consecutive quarters between 2019 - 2021. EDUCATION West Bengal University of Technology — Masters of Science, Molecular Biology