Prasanna Edara

LAKSHMI PRASANNA Edara Flat-G1, Sree Shakthi Enclave, Pragathi Nagar, Kukatpally• Hyderabad, Telangana• Cell:- email:- •••••••••••••••••••••••••••••• CORE COMPETENCIES • Transition Management and Operations Excellence • Establish and standardize Training Operations • Handling processes that are client facing and critical to business • Cross content development and integration of workflows • Ability to work effectively with a wide range of constituencies in a diverse community • Enthusiastic and self motivated to learn and share knowledge base. PROFESSIONAL EXPERIENCE FactSet Systems India Pvt. Ltd.        September 2016 – September 2017 Operations Manager FactSet Research Systems, Inc. (NYSE: FDS) is a major supplier of online integrated financial and economic information to the investment management and banking industries. The Company was formed in 1978 and now conducts operations from Twenty-Six locations worldwide. For analysts, portfolio managers, investment bankers and other financial professionals, FactSet is a comprehensive, one-stop source of financial information and analytics. FactSet combines more than 200 databases into a single online information system. FactSet, is headquartered in Norwalk, Connecticut with its operations extend in North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS. FactSet Systems India is one of the subsidiaries of the FactSet Research Systems that has started in 2008. I worked for Content Collection department, which is associated with collecting proprietary company data. The Content teams work on various databases and are responsible for researching, adding, parsing, storing and updating abundant financial information useful for Investors. The teams focus on collecting various financial aspects of companies across the globe. One of the key challenges of researching and collecting this kind of financial data is handling linkages between cross content sets and standardized methodologies. Operations - My Success Stories: Collaboration and coordination with all Stake Holders and Team Members for successful Product Launch for one of the content sets Execute the Cross Training and Integration of content sets for business excellence. Sustain the attrition trend in few of the teams and bring down attrition within acceptable range Led group level initiatives for continued motivation and employee engagement Goals and Accomplishments: Handled group size of 150 members with employees at various job levels viz; Analysts to Team Leaders Drive regular operational tasks taking into account quality and timeliness requirements, shift scheduling, overtime management as and when needed. Ensure team performance exceeds stated targets on KPIs viz., productivity, timeliness, accuracy and coverage. Continue to drive improvement projects for increasing the team efficiency. Monitor data inflows, content and process enhancements to liaise with Quality and Technology teams for development and implementation of the same as per the timelines Creating, driving and delivering KRA’s for the team which are aligned to organizational Goals & Objectives Planning appropriate resource allocation and utilization to cater for seasonal peaks and trough Take the accountability for staff recruitment, development and retention Exploring optimal utilization of resources; drive cross utilization of manpower Performance & People Management Continuously review performance reports for Analysts, PS/QCs, Team Leaders and Assistant Managers Conducting regular performance appraisals for the entire team Formulate, execute, monitor, assess and recalibrate motivation plans for enhanced employee morale and appropriate reward systems Establishing and execution of open communication channels with all stakeholders and supporting functions. Assistant Operations ManagerApril 2016 – September 2016 As an Asst. Operations Manager, below were my responsibilities that I am specified with - 1. Handled a team of 70 members inclusive of Analysts, SMEs, Internal Quality analysts, and Team Leaders 2. Ensuring the team happiness quotient is atleast above the department average score secured via various HR/VOE surveys conducted at regular intervals of time. 3. Ensuring the attrition percentage for the team is within the set goal and identifying ways to effectively monitor and be able to take proactive measures to retain potential staff. 4. Ensuring regular employee touch points for understanding their needs and come up with solutions to address the same. 5. Coaching and grooming aligned Team Leaders for team development and their own career progression 6. Be a coach for the six sigma quality projects led by the Team Leaders 7. Work with Content Managers and reporting managers for establishing the business continuity documents and ensure they are up to date. Conduct mock BCP exercises with the help of the BCP team and assess the team readiness during contingency situations. 8. Leading business review presentations and demonstrations 9. Study of performance and subjectivity metrics for the teams and defining metrics and targets in liaison with quality assurance team. 10. Coordination and drive content/training is up to the mark and available online for ease of access to team members and reduce disputed ratio. 11. Bring in automation and reporting dashboards for effective operations 12. Multiple Stakeholder Management and meeting content goals 13. Developing Self Excellence and acquiring business acumen related to FactSet Process and products Training - My Success Stories: Worked with 50plus stake holder at senior leadership levels across the global offices for driving training initiatives Collaborated with engineering teams for developing online training tools and applications Set up training function at the Philippines office and managed the training team remotely Chaired and also partnered with Employee Relations teams for conducting Organizational and departmental initiatives for employee engagement and growth Assistant Training ManagerSeptember 2009 – April 2016 As an Asst. Training Manager for this group, below are my responsibilities that I am specified with - Setting up and development of training function in both Hyderabad and Manila offices Standardize Training Reporting MIS across teams through automation and technology Standardize and document training process and methodology using advanced learning portals like SharePoint, IWorksite, Learning Management System, SABA. Planning and Organizing non-process training initiatives for developing employees general awareness and product knowledge Mentoring of the trainers and guiding them with training best practices. Conducted TTT program on an annual basis for upskilling the training points of contact. Liaison with operations for exploring opportunities for Cross Training and help them execute in a standardized manner Exploring possibilities of common training modules for all New Hires joining the department for understanding the interlinkages and end client impact. Brigade Corp. India Pvt Ltd.        Feb 2005 – May 2009 Senior Trainer-Global Entities Team Brigade Corp. provides customer relationship management solutions. The company offers customer relationship management, business process outsourcing, planning, implementing, operating and scaling outsourcing solutions. The company's services include technology support, financial services, insurance services, travel industry, data management and research, voice, email, chat and transaction services. It is located in Hyderabad, India. Working with Brigade, I have served one of its client base, the FactSet Research Systems (NYSE: FDS) which provides financial information and analytic software for investment professionals in the below mentioned roles till date. The Data sets include: Issue and Issuer level identifiers Corporate Hierarchies and Parent/Child relationships for corporate entities Private Companies Officers and Directors Sr. Trainer-Global Entities TeamMay 2006 – Sep 2009 Administering new hire Training Programs, and maintaining accurate schedules, records, and other relevant metrics. Lead classroom and on-the-job training on topics Responsible for providing complete, credible and timely information related to training to appropriate staff, as required. Meet with other training specialists to create new ideas for designing more effective training programs and processes to improve employee retention and understanding of information. Conduct monthly and weekly meetings to discuss updates, statistics, and periodic review of new production associates to monitor production rate and take appropriate action Quality Control AssociateNovember 2005 – May 2006 Quality Assessment of the day to day works of the associates and see how an agent has been fairing and act on the shortcomings. Record the assessment findings in the daily QA Report and provide feedback to the agents concerned. Research AssociateFebruary 2005 – November 2005 To capture key company data after understanding and analyzing the financial reports/press releases/filings/web sites published by companies. Writing summaries on company products, & services. To ensure that the created/updated data quality is as per the norms specified for the account. ACCOMPLISHMENTS Six Sigma Green Belt In-House training completed. Led and organized various organization and department level initiatives. Organized team events and outings as a part of the FunSet leadership committee with Brigade Corp and FactSet India. Attended Train the Trainer program organized Tvarita Consulting Pvt Ltd A part of the organizing committee, conducting a workshop on “Career management”. Co-Editor of Marg 2004 souvenir during MBA course Participated in Intercollegiate symposium on “West and the Rest” conducted by St. Ann’s college for women during graduation Awarded gold medal for securing highest marks in Part I (Lang) Won prizes at various college competitions viz essay writing, elocution, debates both at inter and degree level EDUCATION College for Women, Koti, Hyderabad, AP Passed MBA (Finance) in 2004 with an aggregate of 65% MBA Project Profile: Carried Project with Central Bank of India entitled “Retail Banking – an overview of innovative lending initiatives”, at the Hyderabad zone. The study concentrated in particular on the asset side of the retail banking and the bank’s initiatives in this area and diagnoses the growth trend of the bank. The study provided an insight into the portfolio of retail loans and also an opportunity to assess the strength of the bank in this particular area of retail banking. Carried Project work on “Balance Sheet Analysis” with AP Mahesh Urban Co-operative Bank Ltd. The project helped in determining the bank’s efficiency and performance as reflected in the financial records. The study was to diagnose the information contained in the balance sheet so as to judge the profitability and financial soundness of the firm. It further provided an insight into two important areas of management namely return on investments and soundness of the company’s financial position. RBVRR Women’s College, Hyderabad, AP Passed BSc. (MPC) in 2002 with an aggregate of 77% RBVRR Women’s College, Hyderabad, AP Passed Intermediate MPC in 1999 with an aggregate of 71% St. Gabriel Education Center, Hyderabad, AP Passed SSC in 1997 with an aggregate of 83% Personal Details: Husband Name: N. Ravi Sudhakar Husband Occupation: Public Relations Officer Kids: Two Place: Hyderabad Date: 27th September, 2017PRASANNA EDARA