Pramod Singh

PRAMOD SINGH Head of Quality Engineering | VP QA | QA Transformation Leader Gurgaon, Haryana, India | - |-LinkedIn: www.linkedin.com/in/pramod-singh-492a647a PROFESSIONAL SUMMARY Senior Quality Assurance leader with 17+ years driving enterprise QA transformation, test automation, and delivery excellence across Insurance, Aviation, and Digital sectors. Proven expertise in building Test Centers of Excellence, implementing CI/CD quality frameworks, and leading large-scale QA organizations of 80+ members. Strong track record in automation ROI, regulatory compliance testing (IRDAI, PCI-DSS, GDPR), and zero-defect production releases. Skilled in stakeholder management, budget optimization, and multi-vendor governance. CORE COMPETENCIES Quality Assurance Leadership: QA Strategy | Quality Engineering | Test Management | QA Transformation | Test Center of Excellence (TCoE) | Enterprise Testing | Delivery Management Testing Methodologies: Manual Testing | Automated Testing | Functional Testing | Regression Testing | Integration Testing | UAT Coordination | Performance Testing | API Testing | Risk-Based Testing | Shift-Left Testing | Security Testing Automation & Tools: Test Automation Frameworks | Selenium | UI Automation | API Automation | Data Testing | CI/CD Integration | DevOps Quality | Continuous Testing | UiPath Test Cloud Domain Expertise: Life Insurance Testing | Policy Administration Systems | Claims Management | Underwriting Systems | Aviation Systems | Digital Transformation | Regulatory Compliance | IRDAI | PCI-DSS | GDPR Technical Skills: Software Testing Life Cycle (STLC) | Test Planning | Test Strategy | Defect Management | Requirements Traceability | Test Case Design | Quality Metrics | KPI Dashboards | Power BI | Agile Testing | Scrum Leadership & Management: Team Leadership | Resource Management | Vendor Management | Budget Management | Financial Forecasting | Margin Optimization | Stakeholder Management | Client Escalation | PreSales | RFP Response PROFESSIONAL EXPERIENCE Quality Kiosk Technologies | Delivery Head, QA September 2024 – Present | Gurgaon, India Lead enterprise-wide QA delivery for Aviation and Digital portfolios, managing multi-vendor testing operations and ensuring regulatory compliance across mission-critical systems. Key Responsibilities: Own end-to-end QA delivery for large Aviation sector programs across multi-vendor and multitechnology environments Build and scale Test Center of Excellence frameworks, standardizing test strategy, automation accelerators, KPIs, and governance models Drive automation-first testing strategy covering UI automation, API testing, and regression test automation Implement CI/CD quality engineering practices, embedding shift-left testing and test automation into DevOps pipelines Manage financial governance including QA budgeting, forecasting, resource optimization, and margin improvement initiatives Lead vendor rationalization and subcontractor management to optimize cost structure Serve as primary escalation point for client issues, managing high-risk releases and critical go-live events Support pre-sales activities and RFP responses with QA solutions, delivery models, cost estimates, and transformation roadmaps Key Achievements: Improved release predictability and reduced production defects across mission-critical airline systems through enhanced test coverage Optimized QA cost structure by 25% through strategic automation implementation and subcontractor rationalization Achieved consistent delivery across programs by standardizing TCoE frameworks and governance models Edelweiss Life Insurance | Deputy Vice President, QA December 2021 – August 2024 | Mumbai, India Defined and executed enterprise QA strategy for large-scale Life Insurance digital transformation programs, leading 80+ member QA organization across global delivery centers. Key Responsibilities: Developed and implemented enterprise QA strategy for Policy Administration, Claims Management, Underwriting, Billing, Digital Channels, and Integration platforms Led QA organization of 80+ professionals across onsite and offshore locations, managing Test Managers, Automation Engineers, Performance Testers, and UAT teams Established Life Insurance Test Center of Excellence driving standardization, reusable test assets, domain-specific accelerators, and automation frameworks Increased test automation adoption across UI layer, API layer, and data validation, improving regression testing efficiency Implemented risk-based testing aligned to actuarial calculations, underwriting business rules, premium calculations, and IRDAI regulatory requirements Owned quality governance and executive dashboards reporting defect leakage metrics, SLA adherence, automation ROI, and release readiness Led performance testing and load testing for high-volume insurance transactions including policy renewals, claims processing, and batch cycles Served as strategic QA advisor to CIO and business leadership, influencing quality investments and technology roadmap decisions Managed QA budgets, resource allocation, and vendor relationships for optimal delivery efficiency Key Achievements: Delivered multiple zero-critical-defect production releases during peak financial reporting cycles Reduced defect leakage by 40% through enhanced governance frameworks and root cause analysis Improved test automation coverage from 30% to 75% across core insurance systems Achieved 99% SLA adherence across all QA deliverables through process standardization Coforge (formerly NIIT Technologies) | Test Specialist August 2007 – December 2021 | Multiple Locations, India Delivered QA leadership and testing services for enterprise applications across Banking, Insurance, and Technology sectors for global Fortune 500 clients. Key Responsibilities: Led functional testing, integration testing, regression testing, and UAT coordination for complex enterprise systems Designed and executed comprehensive test strategies, test plans, and test cases aligned to business requirements Implemented test automation frameworks and integrated automated testing into CI/CD pipelines to accelerate release cycles Managed defect lifecycle, requirements traceability matrices, and quality metrics reporting Coordinated with cross-functional teams including Development, Business Analysts, and Project Management Mentored junior QA engineers on testing best practices, automation techniques, and quality standards Key Achievements: Successfully delivered 50+ enterprise projects with zero post-production critical defects Reduced regression testing cycle time by 60% through test automation implementation Achieved client satisfaction ratings of 4.5/5 consistently across all projects CERTIFICATIONS & TRAINING Generative AI Foundations AI-Driven Testing UiPath Test Cloud Certification Security Testing (Metasploitable, OSINT) Agile Methodology & Scrum Framework Power BI for Quality Analytics EDUCATION Bachelor of Computer Applications (BCA) – In Progress Manipal University, India Diploma in Computer Software Engineering APTECH Computer Education TECHNICAL PROFICIENCIES Testing Tools: Selenium, Appium, JMeter, LoadRunner, Postman, SoapUI, UFT/QTP Test Management: JIRA, Azure DevOps, TestRail, HP ALM/Quality Center, Zephyr CI/CD & DevOps: Jenkins, GitLab CI, Azure DevOps, Docker, Kubernetes Programming: Java, Python, SQL, JavaScript Analytics & Reporting: Power BI, Tableau, Excel Advanced Methodologies: Agile, Scrum, Kanban, Waterfall, SAFe KEY ACHIEVEMENTS SUMMARY Led QA transformation initiatives resulting in 40% reduction in defect leakage and 60% improvement in regression cycle time Built and scaled Test Centers of Excellence serving 80+ QA professionals across multiple geographies Delivered 50+ zero-defect production releases across Insurance, Aviation, and Digital sectors Achieved automation ROI of 3:1 through strategic test automation implementation Managed QA budgets exceeding $5M annually with consistent margin improvement Recognized for excellence in client relationship management and escalation handling