Pramod Singh

Agile Delivery and Quality Engineering Leader with 18 years of progressive experience driving large-scale, multi-vendor IT and QA delivery programs across Aviation, Insurance, Retail, and Automobile domains. Proven track record of delivering predictable outcomes, improving margins, and transforming QA delivery models through strategic integration of Agile practices and quality engineering excellence.

Distinguished by unique dual expertise in program delivery leadership and deep quality engineering, enabling end-to-end ownership of complex transformation initiatives. Successfully managed multi-crore portfolios while establishing Test Centers of Excellence, implementing automation-first strategies, and embedding quality into CI/CD pipelines.

Cross-Industry Expertise:

· Aviation: Led QA delivery transformation for Sabre/GetThere (6 years), IndiGo Airlines (1.5 years), and Air India (1 year), managing mission-critical booking engines and reservation systems

· Retail: Drove QA and Agile delivery for Office Depot's omnichannel e-commerce transformation

· Automobile: Spearheaded quality engineering for Fiat Chrysler Automobiles' connected vehicle systems

· Insurance: Orchestrated delivery excellence for Edelweiss Life Insurance, ensuring regulatory compliance and zero-defect launches

Trusted CXO partner known for strengthening governance frameworks, driving margin improvements of 3-5%, and achieving zero critical-defect go-lives. Expert in scaling SAFe and hybrid Agile models across 80+ member teams and managing multi-vendor ecosystems.

Core strengths include P&L ownership, risk-based testing aligned to regulatory compliance (IRDAI, PCI-DSS, GDPR), shift-left quality practices, and automation ROI optimization. Consistently improve delivery predictability by 15-20% through standardized governance and proactive risk controls.

Adept at pre-sales solutioning, RFP response, and account expansion. Known for restoring stakeholder confidence during critical escalations and ensuring long-term account stability through operational excellence across Fortune 500 clients.