Prameela Ramakrishnan

Prameela.R Mobile: - Email(s):-- Career Objective To offer my expertise in quality assurance, customer support, e-commerce operations, data entry, and web scraping, leveraging strong leadership skills to deliver accurate, efficient, and results-driven solutions to clients across diverse industries. Key Skills: • Team collaboration & independent work • • • • • • • • • • E-commerce platform management (Amazon, Target, etc.) Project management using tools like Asana, Trello, Monday.com, ClickUp Product catalogue management & content optimization Order fulfilment & inventory management Customer relationship management (CRM) Returns & exchanges process management Google Suite & Microsoft Excel proficiency Salesforce experience (e.g., listing management) Data analysis & reporting High attention to detail & quality assurance Professional Experience: Team Lead | KG Invicta Services Private Limited, Coimbatore |- - - Successfully managed three distinct processes within the organization. Process 1: Web Research Process • Led a team of 20 researchers in conducting web-based market research and data collection. • Developed and implemented research strategies to gather information on industry trends, competitor analysis, and market opportunities. • Collaborated with cross-functional teams to ensure accurate and timely data collection and analysis. Established key performance indicators (KPIs) and tracked team's performance to meet and exceed targets consistently. • Conducted regular training sessions to enhance team members' skills and knowledge. Process 2: Rent Listing on Salesforce • Oversaw the management of rental property listings on Salesforce, ensuring data accuracy and completeness. • Trained and mentored a team of 15 associates to maintain high-quality listings. • Collaborated with real estate agents and property managers to ensure up-to-date and attractive property listings. • Trained and mentored team members in effective Google listing management techniques. • Strategically enhanced property listings to maximize visibility and attract prospective tenants. • Implemented SEO strategies to improve the ranking of rental listings on Google search results. • Collaborated with cross-functional teams to ensure accurate and up-to-date property information. Process 3: Title Management • Led a team responsible for title management, ensuring accurate and compliant title documentation for real estate transactions. • Developed and implemented standardized processes to improve efficiency and reduce errors in title management. • Conducted regular quality audits to maintain a high level of accuracy in title records. • Managed title-related escalations and worked with team members to resolve complex issues. Catalogue/Ecommerce Specialist & Quality Checker Vserve Ebusiness Solutions, Coimbatore |- - • 2+ years of experience in catalogue management and quality assurance for ecommerce platforms. • Skilled in product data optimization, image editing, content creation, and SEO. • Improved accuracy, presentation, and discoverability of listings across categories like electronics, fashion, and home goods. • Maintained and audited product listings, ensuring data accuracy and consistency. • Expert in dropshipping and in-house fulfilment processes; supported customers with order tracking and issue resolution. • Implemented effective categorization, attribute tagging, and keyword strategies to boost conversion rates. • Collaborated with cross-functional teams and provided performance reports to management. Quality Analyst |Serco Global Services, Chennai|- -|Barclaycard Payment Protection Insurance • Developed and executed QA strategies to enhance PPI process accuracy and efficiency. • Audited customer interactions and documentation for regulatory compliance. • Analyzed quality data and delivered feedback to improve operational performance. • Collaborated cross-functionally to eliminate process inefficiencies. • Led training sessions on quality standards and best practices. • Conducted root cause analysis and implemented corrective actions. Quality Analyst |Andromeda BPO Private Limited, Chennai|- - | Askme.com Lead Generation • Implemented QA program for Askme.com lead generation in Kerala and Tamil Nadu. • Audited lead generation, call center operations, and data accuracy. • Partnered with marketing and sales to define lead quality and refine scoring models. • Managed quality metrics database to support process optimization. • Trained team members on QA best practices and regulatory compliance. • Delivered reports and insights on quality performance to management. Technical Support Engineer (Sales) |IV Support Technologies, Chennai |- • Delivered first-level technical support via chat, ensuring prompt issue resolution. • Escalated complex issues to engineering and development teams. • Maintained a knowledge base to streamline support operations. • Assisted in creating and updating support documentation and FAQs. Customer Support Executive |Amazon Development Centre India Pvt. Ltd., Coimbatore |- - | Amazon.com & .in • Delivered high-quality customer support via phone and email, ensuring satisfaction and issue resolution. • Maintained strong product knowledge to assist with order and platform-related concerns. • Processed returns, refunds, and exchanges in line with Amazon policies. • Collaborated with logistics and tech teams to resolve complex issues. • Participated in ongoing training to stay current on products and procedures. • Handled high volumes of calls and emails while maintaining service quality. • Demonstrated strong problem-solving and adaptability in a fast-paced environment. • Proficient in CRM tools, ticketing systems, and support software. First Source Solutions Private Limited, Coimbatore |- - | Idea Cellular Private Limited (Kerala Circle) • Assisted customers with telecom inquiries, billing issues, and technical support. • Managed high volumes of inbound calls and emails with timely responses. • Resolved complaints and escalated complex issues as needed. • Collected customer feedback to support process improvements. • Collaborated with team to meet and exceed SLAs. Education: • • • • Graduated in English Language and Literature - Calicut University, Kerala | April 2018 (First Class) Lean Six Sigma Green Belt Certification - ISPE, Chennai | December 2013 Diploma in Electronics Engineering - Govt. Polytechnic College, Palakkad | April 2007 (First Class) THSLC - Govt. Technical High School, Chittur, Palakkad | April 2004 (First Class) Personal details • • • • • • Father’s Name : Ramakrishnan. K (Late) Spouse’s Name : Pradeeshkumar. P Date of Birth : 16th April 1989 Languages Known : English, Malayalam & Tamil Permanent Address: Parakkalam H.O., Tattamangalam P.O, Palakkad, Kerala 678102 Currently residing at: #45, Thirumurugan Nagar, Kalikkanaicken Palayam, Thondamuthur, Coimbatore – 641007 Declaration I do hereby declare that the above furnished details are true to the best of my knowledge and belief. Prameela. R