Praise Isaiah
Customer Support & Digital Marketing Associate--
Lagos, Nigeria
linkedin.com/in/praise-isaiah-
Profile
Resourceful and detail-oriented professional with experience in digital marketing and customer support.
Skilled in creating engaging content, managing social media platforms, and handling client inquiries across
digital channels. Adept at using tools like Canva, CRM platforms, Intercom, and Google Workspace to deliver
results and maintain customer satisfaction. Passionate about combining creativity with customer-centric
solutions in both in-office and remote work environment.
Professional Experience
Customer Service Personnel, Experience Vision Creations (EVC) - Remote
Handled client inquiries professionally across WhatsApp, calls, and email,
providing timely support on property and service-related concerns.
Followed up with prospects and existing clients on documentation, payments,
and property updates, ensuring smooth communication between clients and the
sales/operations team.
Coordinated with team leads to relay important updates, resolve escalations, and
track client satisfaction.
Maintained organized records of client files and provided administrative
assistance to the real estate operations team.
Acted as the liaison between clients and the organization, ensuring trust,
transparency, and a seamless service experience.
Provided support during virtual and on-site property events, client visits, and
marketing campaigns.
07/2025 – Present
Lagos
Social Media Manager & Sales Representative, Olowoshibi Bukka & Bistro
Managed and grew the brand’s social media presence across Instagram,
Facebook, WhatsApp and TikTok leading to a 60% increase in online engagement.
Designed and executed digital marketing campaigns and promotions that
contributed to increased customer visits and brand loyalty.
Responded to customer inquiries and orders via DMs, maintaining excellent
customer service and satisfaction.
Served as the frontline sales representative, interacting with walk-in customers,
upselling meals, and ensuring high customer satisfaction.
Built strong customer relationships both online and offline, contributing to a
consistent growth in sales and repeat patronage.
01/2025 – 04/2025
Ogun, Nigeria
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Social Media and Digital Marketer, CCODeL
Designed and launched social media pages, establishing a strong online presence
for the brand.
Developed and implemented content calendars to ensure consistent and strategic
posting across platforms.
Created engaging and educational content to promote the school’s offerings,
increasing brand visibility.
Collaborated with the team to align social media efforts with broader marketing
goals.
09/2023 – 02/2024
Ogun, Nigeria
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Customer Support Representative, Deriv Trading Company - Remote
Provided timely and professional support to clients via chat, email, and phone,
resolving inquiries related to account setup, transactions, and platform usage.
Handled 50+ daily client chats and emails while maintaining a high satisfaction
score and quick response time.
Collaborated with internal departments to escalate technical issues and ensure
timely resolutions.
Provided step-by-step guidance on platform features and trading processes,
helping users build confidence in using the system.
Maintained accurate logs of customer interactions and contributed to updating
the help center and FAQs for better self-service support.
Demonstrated empathy, professionalism, and clarity in every interaction,
strengthening customer trust and retention.
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01/2023 – 06/2023
Ogun, Nigeria
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Education
B.Sc/Mass Communication, Covenant University
09/2020 – 08/2024
Ogun, Nigeria
Projects
Road Safety Awareness Campaign (Academic Project)
Created a campaign strategy to raise awareness about road safety among students and the local community.
Developed and presented content ideas, leveraging storytelling techniques to drive engagement.
Designed mock social media posts and posters as part of the campaign.
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Environmental Pollution Awareness Campaign (Academic Assignment)
Collaborated with a team to create an awareness campaign addressing environmental pollution.
Conducted research and developed educational content for social media and community outreach.
Presented findings and strategies to peers and lecturers.
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Media Analyst Pitch Contest (Extracurricular Project)
Participated in a university-organized contest, analyzing and pitching innovative media solutions.
Developed a campaign strategy tailored to a target audience, showcasing creative and analytical skills.
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NGO Awareness Campaign (Academic Project), Inner Wheel Club of Onipanu
Designed a mock digital marketing strategy to promote an NGO’s mission.
Created a detailed content calendar and sample posts to drive engagement and awareness.
Gained insights into non-profit marketing strategies and social media dynamics.
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Skills
Technical Skills
Content Creation
Content Calender Development
Graphic Design Tools (Canva)
Google Docs & Sheets
CRM Tools (Hubspot)
Chat Support
Soft Skills
Creative Thinking
Strong Communication Skills
Team Collaboration
Attention to Detail
Time Management
Problem-Solving
Adaptability
