Pradip Paul

Pradip Kumar Paul Curriculum Vitae Objective To add sustainable value through my pro-active service in Supply Chain functions of a dynamic organization through leadership, innovation, professionalism and ethical conduct. COMPUTER LITERACY I am efficient in MS Word, Excel, PowerPoint, OneDrive, Skype, Outlook, Hotmail, Gmail, Google Chrome, Google Drive, Google Docs, Google Sheets, Google Voice, Google Calendar, Hangout and many other useful Apps of Microsoft & Google. I am quite expert in handling many popular & useful Apps and sites like Inventory Planner, Order Hive, ShipStation, Help Scout, xSellco (eDesk), Replyco, Slack, Redbooth, TimeDoctor, Stripe, Asana, MFG/PRO, Amazon Seller Central, GS-1 US, Alibaba, eBay, Walmart, FlexPort, Sellerboard, Google Analytics, Ryviu.io, TeamViewer, AnyDesk, Dropbox, ScreenCastify, Loom, Jing, OneTab, Boomerang, Rapportive, GoDaddy, 24 Sessions, Zoom.us, DocuSign, MyDocSafe, TeamWork, HelloSign, RebateKey, CloudPrint, iCloud, LastPass, Everhour, UStream, 1Password, LightShot, ShareThis, UberConference, Join.Me, Paypal, Payoneer, Veem, Xoom, Skrill, Neteller, Amazon, FaceBook, Linkedin, Twitter, Bing, Internet Explorer, Firefox, Safari, Opera etc. I am, also, proficient in Accounting software like Billy, QuickBooks, Xero, Tally etc. CAREER PROGRESSION CURRENT At present I have been serving “The Coldest Water” a Florida, USA-based company as the “Head of Customer Service and Supply Chain”. Here I’m looking after all the procurement activities and providing Customer Service means: >> Providing Customer Services to the valued customers. >> Writing templates of standard replies for common issues. >> Taking care of dissatisfied Customers. >> Issue Refunds >> Writing SOPs for various tasks & sharing those with the team members to follow. >> Handling “Negative/Neutral” feedbacks in various online marketplaces. >> Listings products in various marketplaces. >> Handling activities of Amazon Seller Central, eBay, Walmart, Alibaba, AliExpress, etc. >> Product sourcing, Order placing, Data entry. >> Handling Emails – to keep Inbox updated. >> Managing & maintaining daily Calendar of the CEO. >> Managing HR related activities e.g. Posting Ad, Screening, Interviewing, On-Boarding etc. >> Finalizing “Cost of products” through “detailed cost modeling” >> Developing “new but cost-effective” sources of supplies >> Managing Logistics activates, Tracking the movement of the consignments in transit, etc. >> Managing Accounts of the vendors >> Managing Dropshipping & FBA Shipments >> Analyzing data and finding out an area that needs improvement. EARLIER Employer Location Position Served Business Sector HiPi Industries Inc Ontario, Canada Procurement Manager Camara And Company Maryland, USA Dress-up Pte Limited Singapore Electronics – Computer Accessories Executive Assistant to Real Estate the CEO Supply Chain Manager Apparel Buying Advocate Limited Dhaka, Bangladesh Merchandising Manager Unilever Bangladesh Limited Dhaka, Bangladesh Senior Buyer Buying House FMCG Service Length 2 Years 3 Years 2 Years 3 Years 10 Years PRACTIAL WORKING SKILLS My practical working experiences have been narrated below: e-Commerce, Administration & Customer Support • Customer Service, • Managing online stores like Amazon Seller Central, • • • • • • • • eBay, Shopify, Alibaba, Aliexpress etc. Managing FBA shipments. Listings products in various marketplaces. Replying to Tickets and Chat Issue Refunds Writing SOPs for various tasks & sharing those with the team members to follow. Handling Emails to keep Inbox updated. Managing & maintaining daily Calendar, Buying required materials for Office & Home • Prioritizing and managing multiple projects in a timely • • • • • • • • manner in order to meet deadlines. Driving other strategic tasks as they arise. Internet searching, Appointment fixing, Making SOP for my working department Managing HR related activities e.g. Screening, Interviewing, On-Boarding etc. Managing social media posts, Writing templates of standard replies for common issues. Taking care of dissatisfied Customers. Handling “Negative/Neutral” feedbacks in various online marketplaces. Supply Chain Functions I had started my professional service life with a job at Unilever Bangladesh Limited as a Senior Buyer in Supply Chain Functions in 1994. Since then I have been working in various sections of Supply Chain Functions, Customer Service & Admin for various Industrial, Trading and e-Commerce companies. During these 25 years, I got opportunity to work with each and every activities of Supply Chain e.g. Planning, Price negotiation, Procurement, Logistics & Distribution functions. I’m an expert in managing the following activities:: * Prepare realistic Procurement Plan from “Sales Forecast” // ”Past Sales Records” * Prepare detailed “Specifications Sheet” for all regular products * Price inquiry from listed vendors * Prepare Shadow Costing of goods to justify vendor’s quoted prices, where applicable. * Prepare SOQ (Summary of Quotations) * Submit SOQ & Shadow costing before The Management for approval. * Placing Orders on Vendors * Preparing “Work Flow Chart” based on Processes involved and agreed lead-time with the Vendor. * Obtain progress reports from Vendors and cross-match with our plan // demand. * Conduct Pre-Shipment Inspection (PSI), where applicable. * Dealing with Banks, Insurance, Port, Custom and other regulatory authorities. * Looking after all Import functions to ensure speediest clearance of imported goods from port. * Control full Logistics functions to ensure smooth distribution of goods as per “Sales Plan” // “Market Demand”. * Managing Logistics Activities - Freight Forwarder and C&F Agents * Tracking shipped consignments * Follow-up the vendors for on time submission of Shipping Documents. * Search and Develop cost effective & reliable alternative sources of supplies. * Work closely with marketing/development team to develop new products. EDUCATION BACKGROUND B. Com (Hons) Major in Accounting 1988 University of Chittagong M. Com Major in Accounting 1989 University of Chittagong LANGUAGE PROFICIENCY In addition to Bengali, my mother tongue, I am fluent in Spoken & Written English. MY CHARACTERISTICS • • • • • • • • I am honest & dependable I am a good listener, a quick learner & cool in nature. I am loyal, pro-active, friendly & focused to duties. Serving on time with client’s full satisfaction is my motto. I think before promising. I surely complete the task that I promise. I am egoless & willing to pitch as per need. I am completely trustworthy. I understand the importance of sensitivity & confidentiality. PERSONAL DETAILS Name Pradip Kumar Paul E-mail ID - Address House # 76, Dighirpar, Modhyapara, Brahmanbaria. Mobile # - Country Bangladesh Skype ID Paul.pradip1