Pleasure Chidinma Okorie

PLEASURE CHIDINMA OKORIE Sales Business Developer Lagos Nigeria|--www.linkedin.com/in/pleasure-okorie Professional Summary Results-driven Sales Professional with over five years of experience in sales development, lead generation, and client relationship management. Proven track record of achieving sales targets and driving revenue growth. An exceptional communicator with expertise in IT outsourcing, recruitment, and the FMCG industry. I am skilled in utilising CRM technologies and sales processes to enhance performance and meet corporate objectives. Core Competences • Lead Generation • Appointment Setting. • Client Relationship Management. • CRM Software (Salesforce). • Sales Strategy Development. • Performance Metrics Analysis. • Negotiation & Closing Skills. • Remote Sales Operations. Professional Experience Sales Development Representative Lekki Lagos Kyosk Digital Solutions, Lagos Feb. 2022 – June 2024 • • Developed and managed market research plans. Conducted outbound calls and emails to generate leads, achieving a 70% increase in qualified appointments. • Collaborated with marketing teams to align strategies and enhance lead generation efforts, resulting in a 21% growth in sales. • Utilized the company's Order Management System (OMS) to execute tasks for clients and customers. • Maintained error-free weekly and monthly reports, submitting them to management for necessary actions to support the company's growth. • Used CRM tools (e.g., Salesforce) to track leads and manage sales activities, ensuring accurate forecasting and reporting. • Met targets and key performance indicators (KPIs), responded to customer demands, and ensured that customers utilised the app to place an order. Sales Associate Aero247 Nigeria Limited, Lekki Lagos • • • • Mar 2021 - Apr.2022 Assisted in developing and executing sales strategies that drove revenue growth by 32% in a competitive market. Established and maintained relationships with clients to ensure a very high level of customer satisfaction and retention. Provided training and mentorship to junior sales team members, enhancing overall team performance. Develop social media and digital strategies to support sales and marketing. Retail sales representative Cake Haven Ventures, Port Harcourt, Port Harcourt May 2017 – Mar. 2021 • Developed a strategy that raised awareness, resulting in a 15% increase in sales and overall efficiency. • Successfully boosted revenue through exceptional customer service while thriving in a fast-paced environment. • Built and maintained effective customer relationships, ensuring a high level of customer satisfaction. • • • Trained team members on effective strategies to meet operational and sales targets. Managed daily staffing and scheduling for all store employees. Oversaw employee performance, addressing issues to enhance efficiency and maintain productivity targets. Education Higher National Diploma - Food Science and Technology Federal Polytechnic Nekede, Owerri, Imo State Technical Skills • • CRM Tools: Salesforce Microsoft Office Suite: Word, Excel, PowerPoint, Excel Reference Available upon Request. Aug. 2015 - May 2021