Piyush Parmar

Piyush Parmar 3, Shri Shakti Society, B/H Nilkamal Society Karamsad Road, V.V.Nagar – 388 120,Anand, Gujarat. Phone: :- E-mail- Seeking Position As: Technology Support Specialist Customer – focused IT Professional with experience in system administration, user support, and customer service, demonstrating the ability to improve network and system performance and implement complete customer solutions. Hold Post Graduate and Batchelors degree; knowledge of multiple Windows platforms, applications, and technology tools. Recognized for ability to work diligently through problems and provide on the spot assistance. Experience in management and non-management roles. Key Knowledge & Skill Areas: Customer needs Assessment▪ Software/Hardware installation and configuration ▪Network installation and configuration▪ Customer Loyalty ▪ System Documentation User Training & Support ▪LAN Operation ▪ Team Leadership ▪ Testing & Troubleshooting Multiuser Interface ▪Staff Training▪Technology Solution▪System Administration Technical Summary Windows Active Directory, IIS Proxy Server, DNS, DHCP, SQL Administration,Oracle SQL, Windows Error Resolution,PXE, Network Setup (LANs, WANs, VPNs), Thin client, RemoteDesktop,PCAnyware, VNC, Damware, LanDesk ------------------------------- Professional Experience ------------------------------L2 Operation SupportAnalyst PMC Retail India Pvt. Ltd, Baroda. January 2018 – Present Provide Technical resolution to the incoming issues. Ensures all calls logged are clearly written and goes to the correct Queue, have set correct Priorites. Perform Epos equipment Installation, Addition and Changes, remotely. Apply Patches to newly built Device, Check Server overnight Job status and make sure Store SOD/EOD completed without any errors and take appropriate action to resolve any failed job. Responsible for Taking Manual Backup for Preventive Maintenance Activity scheduled on store servers.Send status update emails for any scheduled activity on server. L1 Operation Support Analyst PMC Retail India Pvt. Ltd, Baroda. Jan. 2014 – Dec. 2017 Responsible for Proactively Monitoring of Applications and performing Scheduled Checks to make sure the system is running smooth with no large impact on trade. Escalate to next Level and followup any Failure in system until it reverts to normal stage. Reviewing Process Document for any new Checks. Coaching new joiners, Prepare Daily check Allocations. Keeping eye on checks ownership to make sure every Task delivered withing given SLA. Progressive InfoTech Pvt. Ltd Help Desk Support Technician April 2013 – January 2014 (Support at ZydusCadilahealth Care Ltd. – Dabhasa, Baroda.) Respond to IT incidents and request logged in Incidance software by the user. Managed various areas of support included Network connectivity for more than 200Pcs network,email (outlook, Thunderbird). Windows installation, Configuration, and upgrade issues. Performed Backup and Restoration. Keep and maintain Record of Asset with the help of Asset Management Tool. Provided after Hour support for Network, Help Desk and Windows Server Environments. Information Technology Centre, Mogri Computer / Network Engineer April 2011 – March 2013 Managed Enterprise Network around 200 PCs by using CISCO switches.Provided primary support and maintenance for all Computer systems - troubleshoot all Windows OS related problems Support.Diagnose hardware & software problems from the event received & replace defective components; Analysis of error messages and diagnosing. Working with System dump, configuring system, Manage Bandwidth, users Group, usage of internet, security, firewall, Gateway using Cyberoam T.V.Patel High School, V.V.Nagar Lab Technician Operating System Planning, consultation, upgrades.Conducting Training for students. Hardware / Nov. 2009 – March 2011 Software Installation and -----------------------------Education and Certification-----------------------------Oracle SQL,Oracle Database Administration 11g - January 2019, Information Technology Centre, mogri Microsoft Certified Technology Specialist (MCTS): Microsoft Windows Server® 2008 Active Directory, Configuration,MC ID:- CompTIA A+,N+,Windows Server Implementation & Administration Information Technology Center, Mogri. P.G.D.C.A.March – 2009,Sardar Patel University B.com.March- 2008, Sardar Patel University ----------------------------------- Other information ---------------------------------Hobbies – Playing Cricket and Playing Chess Strength – Flexible to adjust any kind of environment, Co-Operative Nature, Self Confidence. Personal Details: Date of Birth : 26th May 1988. Nationality : Indian Marital Status : Married Language known : English, Gujarati, Hindi