Customer – focused IT Professional with experience in system administration, user support, and customer service, demonstrating the ability to improve network and system performance and implement complete customer solutions. Hold Post Graduate and Bachelors degree; knowledge of multiple Windows platforms, applications, and technology tools. Recognized for ability to work diligently through problems and provide on the spot assistance.
Key Knowledge & Skill Areas:
Software/Hardware installation and configuration ▪Network installation and configuration▪ Customer Loyalty ▪ System Documentation
Technical Summary
Windows Active Directory, IIS Proxy Server, DNS, DHCP, SQL Administration,Oracle SQL, Windows Error Resolution,PXE, Network Setup (LANs, WANs, VPNs), Thin client, RemoteDesktop,PCAnyware, VNC, Damware, LanDesk