Pinky Thomas

PINKY THOMAS KANNANKARA Address JEDEDIAH, 106, 2nd Cross, 4th Main, New Rajanna Layout Horamavu Agara Bangalore-560043 Karnataka CELL: - | Personal Information D.O.B: March 24, 1985 Gender and Marital Status: Female. Married Nationality: Indian Place of Birth: Bahrain EMAIL:- MEDICAL AND PSYCHIATRIC SOCIAL WORKER Experience in: ADMINISTRATION, COUNSELLING AND EDUCATION Career Objective Seeking a Social Services position in order to utilize educational achievements and prior experience to help individuals in the community achieve better mental, physical, and emotional health. PROFESSIONAL EXPERIENCE Emmanuel Dental and Fast braces, Dallas, Texas January 2018- September 2018 Scheduling Co-ordinator/ Office Administrative Assistant - (Volunteer) Roles and Responsibilities  Manage the schedule so the office runs optimally and efficiently so that each patient receives the highest quality of dental care  Oversee patient relations & handle patient complaints, according to office protocol  Help explain office policy to patients for compliance  Maintain Hygiene and Doctor schedule for multiple clinicians by monitoring schedule, making and confirming appointments through client recall system  Partnering with manager to determine staffing needs, screening resumes, performing phone interviews with candidates and performing background checks including coordinating interviews  Review schedule daily, weekly, and monthly. Make sure that production block scheduling is being utilized and make follow-up appointments as needed using Dentrix software  Maintain the recall system and make calls as needed. Send letters to inactive patients.  Gather and accurately record insurance information from patients  Accurately file patient information and see that records are stored securely and handled in compliance with HIPAA privacy and security regulations  Monitor inventory and order office supplies as needed  Monitor and make sure all office equipment is working properly  Be an active participant in staff meetings by planning strategies to improve business and customer services and perform other tasks as assigned by office manager  Sort, organize, and distribute mail  Prepare and send out new patient and referral thank-you letters,continuing care notices and correspondence as directed by office manager  Administrate the creation and publishing of relevant, original, high-quality content and promote it through social advertising. Fragomen Immigration Services India (P) Ltd., Kochi August 2017 –January 2018 Associate Consultant Roles and Responsibilities  Drafting and reviewing of visa application petitions with minimal supervision. QD and case closure of generic case types  Preparing and checking all legal documents and maintain a repository of all visa related documents for different clients  Communicate with different stakeholders like clients, vendors and partner offices and ensure that all of the information shared with the client/applicants is accurate and correct.  Work on proprietary tools and systems within the organization.  Prepare monthly and weekly dashboards on the case status. Preparation of protocols, documents, templates, etc., as appropriate.  Recommend process improvements; participate in activities related to sustenance of QMS, closure of action items identified during audits and conduct Root Cause Analysis as necessary for the team. Ealoor Overseas Consultancy, Kochi. May 2014-August 2014 Student Counsellor Roles and Responsibilities  Identify and screen prospective students for higher course of study in the U.K.  Provide counselling services to students and parents regarding selection of course and University.  Preparation of list of courses available for study and preparation of content for advertisements on behalf of the office  Provide timely updates to the Manager on daily activities and provide ideas for implementation of marketing strategies. ACAD GLOBAL Education & Career Consultancy Pvt. Ltd, Trivandrum. March 2013- December 2013 Consultant & Administrative Executive Roles and Responsibilities:  Ensure daily tasks are completed as per brief/specifications and make sure all Quality Control checks are completed and signed off.  Maintain and update Book of Accounts and provide timely updates on all tasks assigned to office resources.  Keep up to date with new technologies and implementations.  Be ready to step in and support junior team members and manage them, if required.  Ensure that Productivity meets the Key Performance Indicators (KPI's) set out in the Operations Manual (Workflow).  Find innovative solutions to complex and current usability issues.  Keep up and update self-more about marketing ideas and consulting structure and come up with ideal solutions for everyday challenges  Was in charge of various aspects of prospecting, student counseling, administrative activities accounts management and day to day activities, including giving seminars as part of student counseling FIELDWORK EXPERIENCE November 2009-February 2010 | Worked in St Johns Medical College Hospital in the Psychiatric Social work Department, Bangalore for a period of 4 months. July 2009-September 2009 | Worked for KIDWAI Memorial Institute of Oncology (Cancer Institute), Bangalore for a period of 2 months. May-June 2009 | Worked as part of summer placement in Freedom Foundation, Bangalore, an organisation that works for HIV infected children for a period of one month. 2009 | Worked for Centre for Social Action, Rajendranagar, and Bangalore for a period of 3 months. 2008 | Worked for Association for people with disability, Lingarajapura, Bangalore for a period of 3 months. October -November 2007 | Worked in CMC (Christian Medical College, Vellore) counselling parents of preterm babies as part of field exposure for a period of 2 months. EDUCATIONAL QUALIFICATION:- | Masters in Social Work (Medical and Psychiatry) From Christ University in Bangalore with 65.5% (First Class- | Bachelor of Arts (Economics) From Symbiosis College of Arts and Commerce, Pune, under the University of Pune with 72% (Distinction). 2004 | AISSCE (12th Humanities) From St Thomas Central School, Trivandrum with 81% (Distinction) under the CBSE board. 2002 | SSLC (10th) from Sarvodaya Vidyalaya, Trivandrum with 71% (First Class) under the Kerala Board. Additional Certificate Courses:  Post Graduate Certificate in Psychological Counselling from Christian Counselling Centre, Vellore, Tamil Nadu. Areas of Interest:  Counselling, Education, Public Relations and Networking, Community Organization and Event Management, Psycho-education and training Achievements:  Secured highest marks in F.Y.B.A for English in Symbiosis College, Pune. Interests and Activities: Music, Reading, Blogging and Travelling Languages known: English, Malayalam, Hindi.