Pinal Samadiya

- Pune Skills • • • • Microsoft Office CRD Siebel Google Workspace Educational Qualification 01/2017 B. Com.: LEO COLLEGE BANSWARA GPA: 61% 01/2014 Class XII: NATIONAL PUBLIC SCHOOL GARHI GPA: 83% 01/2012 Class X: GOV. SENIOR SECONDARY SCHOOL PALODA GPA: 88% Pinal Samadiya Career Objective To secure a data management and leadership role in a dynamic company that offers opportunities for professional growth and advancement. Summary Accomplished Data Management Associate with a proven track record at State Street Corporation, adept in database optimization and cross-functional collaboration. Elevated customer satisfaction at ZURU Tech by resolving complex issues, showcasing exceptional problem-solving and communication skills. Proficient in Microsoft Office and CRD, consistently achieving key performance indicators with over 95% resolution rate. Experience State Street Corporation - Data Management Associate 08/2023 - Current • Design, implement, and manage data collection systems and workflows to ensure accuracy and efficiency • Consolidate data from multiple sources into centralized repositories • Perform database performance tuning and query optimization • Work closely with cross-functional teams to identify data needs and provide solutions. • Collaborate with data scientists, analyst, and IT Teams for advanced analytics projects ZURU Tech India - Customer Delight Ninja 11/2021 - 08/2023 • Maintained a high level of professionalism when dealing with difficult customers. • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. • Successfully handled a large volume of chats daily, ensuring timely and accurate responses Vodafone Shared Services - Senior Executive 01/2018 - 11/2021 • Managed customer queries across Vodafone UK Pay M, Pay G, and VOXI Social UK processes with 95%+ resolution rate. • Resolved complex customer issues by identifying needs, researching solutions, and offering viable alternatives • Built sustainable relationships with customers • Consistently achieved personal and team KPIs, including resolution time, customer satisfaction, and engagement metrics Adroit Incorporation - HR/Admin 10/2017 - 01/2018 • Managed HR and administrative tasks, ensuring smooth operations of recruitment and onboarding processes Little Angels School - Accountant 07/2016 - 05/2017 • Handled financial records, reporting and analysis with precision, ensuring compliance with internal standards Accomplishments • 2nd rank in district merit in 12th standard • 7th rank in district merit in 10th standard • Awarded by laptop from the Rajasthan board for achieving 88% in class 10th Hobbies And Interests • Singing • Reading • Travelling Languages • Hindi • English Personal Information • • • • Father's Name: Kailash Chandra Jain Date of Birth: 09/13/96 Nationality: Indian Marital Status: Single/Unmarried Disclaimer I hereby declare that the above information is true to the best of my knowledge and belief.