Pietro Giuseppe J. Bertoldi
Trento, Italy
: Pietro Bertoldi
WORK EXPERIENCE
Velleuto Co-owner
1 October 2019 - Present
Eleventh Social Business Development Assistant
21 January 2019 - 30 September 2019
SOPHI INC. Team Lead
1 December 2017 – 14 January 2019
Travel Reservations Agent
6 July 2016 – 1 December 2017
SPi Global (currently Inspiro) Technical Training Specialist
3 November 2014 – 7 June 2016
Customer Support
8 February 2014 - 3 November 2014
ISCAHM Cebu Marketing Officer /Student Affairs
11 March 2013 – 11 September 2013
Teletech Inc. Customer Service Representative
10 September 2012 – 3 January 2013
EDUCATION AND TRAINING
Contact Center Management: Key Performance Indicator (KPI) SOPHI Inc.
17 June 2018
ASPire Leadership Training (Bronze) SPi Global
December 2015
Wellpoint West New Hire Training Teletech Holdings
10 September 2012 – 17 November 2012
Master in Business Administration Silliman University Graduate School
March 2012
Curbing Carbon Emissions in Response to Climate Change: A Corporate Social Responsibility
Silliman University
26 – 27 September 2011
Bachelor of Business Administration in Management Silliman University College of Business Administration
March 2009
Job Basic Entry Skills Training (JBEST) Silliman University
18 November 2008
Leadership Development: A Lifetime Journey – Not a Brief Trip Silliman University
20 September 2008
Food Handling Seminar Silliman University
21 June 2008
SKILLS
G Suite and Microsoft
Leadership training
Email marketing and CRM
Customer service
Hospitality software solutions
Training and development
Payroll
ACHIEVEMENTS
SOPHI’s Employee of the Month July and September 2017
SPi Global’s Battle of MDAY Ramp 2016
SPi Global’s Top Trainer of the Quarter II and III 2015
SPi Global’s Language Trainer of the Year 2015
SPi Global’s Top Language Trainer of the Month June, July and August 2015
