Phoebe Monday Nkanta

I am an Highly skilled and experienced customer support specialist with a strong background in email management, sales, marketing, and phone support. Proficient in utilizing various tools and platforms to ensure seamless customer interactions.

I have over 2+ years of experience in customer-facing roles, I possess a deep understanding of what drives customer satisfaction and loyalty.

My Specialization

• Managing Emails and ensuring client satisfaction

• Responding to customer inquiries and resolving issues across multiple platforms (Instagram, Facebook, LinkedIn, SMS, Email)

• Utilizing tools like Intercom, HubSpot, Zendesk, WhatsApp, and Salesforce

What I Can Offer

• Improved response times and customer satisfaction

• Enhanced customer loyalty and long-term engagement

• Qualified lead generation and appointment setting

• Organized and proactive approach to customer support

• Flexible scheduling to accommodate your business needs