Phoebe Kaye Andrada

PHOEBE KAYE S. ANDRADA Springtown Villas Phase 2 Block 20 Lot 22 San Jose Del Monte Bulacan, Philippines Mobile No- Email Address:- OBJECTIVE To gain employment with a company or institution that offers me a consistently positive atmosphere to learn and implement new technologies for the betterment of the organization. QUALIFICATIONS        Dedicated and hardworking individual. Learns quickly and a collaborative team worker. Reliable and focused. Fully aware of confidentiality issues regarding the use of private and confidential information. Maintaining a positive working relationship within a busy working environment and supporting other team members. Excellent organizational skills, strong attention to detail and a positive attitude. Proactive approach to daily routines. TECHNICAL SKILLS    Efficient in Microsoft Word, Microsoft Excel, Microsoft Visio and Microsoft PowerPoint. Efficient in Mysql, CSS and HTML. Efficient in diagramming tool for flowcharts and class diagrams. EDUCATION BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY March 2013 – May 2017 STI COLLEGE - Fairview Campus EXPERIENCE BALSAM BRANDS October 2020 – December 2020 (Seasonal) Customer Loyalty Associate – Front Office (Email and Chat Support)  Provide customer service through emails and chats.  Perform, provide, and guide the customers in troubleshooting the product.  Process and address customer’s request, inquiries, and follow-ups through Salesforce. TELEPERFORMANCE March 2020 – July 2020 Technical Support Representative  Provide technical support over the phone.  Create a technician dispatch, billing inquiries, damage claim, replacement order and new equipment order for customers.  Troubleshoot not working equipment and OSD over the phone. Eg. Residential Gateway, Receiver, TV, etc. ACCENTURE INC. July 2018 – February 2020 Data Analyst       Maintain and update database for Provider information. Send initial/follow up e-mail and communicate to Providers and/or Group for the correct information that needs to be provided. Provide a solution for the Provider’s request where in their information are not set up properly. AWARDS AND RECOGNITION Most Improved Associate (MIA) for West PDM. Best in Attendance for West PDM. Spot Awardee – Exceed Provider Count Awardee for West PDM. PHILPOWER INTEGRATED SERVICES, CO. February 2018 – June 2018 HR Benefits Staff      Requesting of Payment in HDMF Contribution. R3 Encoding and Reporting of SSS Contribution. Consolidation of files. Assisting employees regarding Benefits Concern. Answering phone calls regarding Benefits Concern. MANULIFE FINANCIAL November 2016 – February 2017 Intern – Systems Analyst (Service Desk)     Handling Incidents Task. Send initial/follow up e-mail to user and reply to user’s e-mail. Handling of Break Schedule. Reporting of Tickets left in the Open Idle Queue. REFERENCE Available upon request. I hereby certify that the above information is true and correct to the best of my knowledge. Andrada, Phoebe Kaye S. Applicant