Phoebe Kaye Andrada

Email and Chat Support:

Handling and assisting customers (some irate) needs and concerns thru email and chat. Processing customer's need thru case menu flow on salesforce. Provide troubleshooting for the product. Multitasking. Ranked 2nd, twice for 2 weeks during a season.

Data Analyst:

Update provider information on the database. Verify confidential information, and has strong attention to detail. Can handle rosters.

HR Benefit:

Update, collect data, and make payments for the employees government mandated benefits.