Phoebe Cates Magno

PHOEBE CATES MAGNO Profile Contact--Philippines Education College Graduate Adamson University (2023) Bachelor of Science in Hospitality Management Skills Management Skills Time Management Adaptability Negotiation Critical Thinking Leadership Tools/Applications Filevine Quick Books Domo I am a self-motivated and hardworking individual eager to take on a position of responsibility that will allow me to gain valuable practical experience. My goal is to apply my personal and social skills to contribute meaningfully to a company’s success. I am passionate about customer satisfaction and strive to enhance the overall experience for every client. By leveraging my dedication and strong work ethic, I aim to help the company achieve its objectives. I am committed to continuous growth and learning in order to make a positive impact within the organization. Work Experience Lien Negotiator Lalezary Law Firm March 2024 - March 2025 In charge of evaluating and negotiating liens, communicating with clients, and providers to resolve unsettled claims. Reviewing lien documentation, identifying discrepancies, and making plans to lower lien amounts. Focus on reaching positive results while making sure that all legal standards are met. Technical Support Representative Sutherland January 2022 - February 2024 Receiving network issues, installing and configuring hardware and software. Speaking to customers to quickly get the root of their problem. Proving timely and accurate customer feedback. Provide excellent customer service through active listening. Customer Service Representative Valor Global April 2021 - October 2021 Appropriately and adequately communicate with customers. Process orders, returns and exchanges. Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores. Ring Central CRM Slack Vinesign Microsoft Office Salesforce Customer Service Representative September 2020 - March 2021 Alorica Responsible for interacting with patients, providers and other stakeholders to answer questions about health insurance and coverage. Work with confidential customer information in a secure manner.