Phoebe Cates Magno

My name is Phoebe Cates Magno, 24 years old, and a graduate of Bachelor of Science in Hospitality Management from Adamson University. Throughout my college years, I took the initiative to gain work experience while studying, which helped me build a strong foundation in communication, problem-solving, and customer service.

I have a total of three years of experience in the BPO industry, where I handled various roles across Healthcare, Sales, and Technical Support accounts. I began my career at Alorica, supporting a Healthcare account, where I quickly learned to adapt to a fast-paced environment and effectively assist customers with empathy and professionalism. I later joined Valor Global for a T-Mobile campaign, which was a work-from-home setup that allowed me to focus more on school while continuing to grow my skills. There, I gained confidence through their structured training and improved my time management significantly.

After that, I worked as a Technical Support Representative for AT&T under Sutherland Global Services. My responsibilities involved resolving technical concerns, guiding customers step-by-step, and maintaining high customer satisfaction. Balancing this job with my academic requirements, including my on-the-job training, taught me discipline and resilience.

In my most recent role, I worked as a Lien Negotiator for one year. This position allowed me to explore a new field and develop skills in negotiation, attention to detail, and case management. I assisted with preparing documents, communicating with clients and adjusters, and helping resolve medical liens. This experience sparked a strong interest in the legal and administrative side of claims and negotiation work.

I am a fast learner, highly adaptable, and always eager to expand my knowledge. With my diverse background and commitment to growth, I’m confident I can add value to any team I join.