Phiona Simiyu

 CURRICULUM VITAE Name: Phiona Bisela Simiyu Address: P.O. Box 849 Turbo Telephone: - Nationality: Kenyan Id:- Religion: Christian Gender: Female Age: 27 Years Email:- Goal: To be an enthusiastic and devoted professional, who is faster in grasping new concepts and ideas and can cope with various duties that call for patience, skills and knowledge application. At all-time willing to undertake challenging responsibilities and duties which foster career development. Willing to work extra times to beat set deadlines and targets. Career Objectives: To work in a challenging environment by turning problems into solutions and opportunities, through joint efforts, sound strategic interventions, creativity and innovations for best results while upholding integrity, ethical standards and professionalism aiming to improve other people’s quality of life to international standards with an overall goal of achieving the millennium development goals. Lastly to secure a challenging job that call for utilization of knowledge and innovations that foster my career development Profile: I am a versatile, hardworking and enthusiastic professional with an exceptional ability to work well under pressure with minimum supervision to achieve desired results and goals. I have an outstanding ability to be innovative, creative and flexible. Always having a positive attitude with strong management, coordination, leadership ability, and outlook and consistently motivating others towards success. I have excellent interpersonal skills and ability to work within all levels of an organization to achieve desired results. Areas of interests: Project planning and management, good financial management, good record keeping and report writing, research and data analysis, youth development, project monitoring and evaluation, office administration, customer care handling, management and utilization of information for policy formulation and community interventions strategies for sustainable results or outcomes and overall impact on the lives of the people. Educational Background 2018 to Date: Kenya School of Revenue Administration -KESRA Masters in Tax and Customs Administration -Tax specialization Ongoing student 2017 July to December 2017: Kenya Institute of Management. Eldoret Monitoring and Evaluation Certification. PASS 2017 November: KASNEB CPA PART 2 August 2012 to November 2016: University of Eldoret BSc. Project Planning and Management. 2nd Class Honors Upper Division. January 2012 to May 2012: Kenya School of Government Certificate in computer packages. Distinction. -: Archbishop Njenga Girl’s High School Kenya certificate of secondary education. B Plain. -: St. Mary’s Girl’s Primary School Kenya certificate of primary education B.plain. Work Experience January 2021 to Date Assent Kenya: Research and Data Associate. Duties: Preparing key project deliverables for including program guides and supplier email communication language working closely with Associate Consultants, Consultants, and Senior Consultants. Standard report preparation and dashboard updates for client programs including progress reports, communication reports, and/or supplier feedback reports both for customers and Assent colleagues. Configuring business workflows and downstream documentation in client systems. Support Supplier Feedback resolution, including following up with clients to help retrieve information for their suppliers, in support of successful programs. Support Client Feedback Processing; send feedback from clients back to their respective suppliers, update data tags to reflect current statuses, and ensure that we have updated information on file. Schedule activities with Supplier Success for strategic phone calls and direct mails to non-responsive suppliers for key programs. Execute proactive program initiatives as defined by the Program Delivery Lead(s) and Program Delivery Specialists. Keep informed of Product releases and updates in order to efficiently support our clients program needs. Apply quality control procedures and ensure data quality standards are achieved. Create, update, track, and maintain study-specific trial management files, tools, and systems. Build requested target company, supplier, parts and regulatory information lists (and confirming existing data) using tools including such as LinkedIn, Salesforce, Marketo, ZoomInfo, Data.com, and Google Search., and many more. Research companies to find contacts under relevant job titles and industries and use judgement to decide between multiple options. Conduct online searches to determine if suppliers meet specific criteria and pull parts information. Enter study data into appropriate database and perform review of discrepancy output and validation listings. Review and respond to queries to address problematic data identified during data review activities; apply proper correction/modification. Maintain awareness of contract and scope of work for assigned project(s) Amalgamate and/or validate all information into systems for use by colleagues Become proficient with software tools such as Salesforce, Marketo, Sellhack, ZoomInfo, and a growing number of others. Take responsibility for ensuring information and data is up to date and as accurate as possible. Take on data management and customer success roles Work closely with identified supervisor to provide frequent project updates, reports etc. May 2020 to Date Online Researcher/Data Annotator Freelance Duties. Test the data for outliers. Test data for missing values or null values. Ensure labels are consistent with convention Categorize content by working with things like videos, advertisements, photographs, and other types of material to assess the content and then attach tags to the content. Helping in grouping information or materials together by relevance. Creative content writing January 2020 to January 2021 Greenlight Planet Ltd: Team Leader (Tele sales) Duties: Delivering operational and product-based training to team members. Setting up sales target for the team and working with team to ensure they are at per. Responding to customer and organization’s emails Develop innovative communication & content strategies  Analyse and report on key data trends to help to build & refine our sales strategy Progress qualified leads from the Tele sales Agents into partners. Manage the Tele sales Team and build a strong working relationship. Daily tracking of agent’s performance by pulling out data on excel sheets and sharing via email. Conduct discovery calls with prospective clients to qualify potential clients, uncover clients’ needs and collect background information for the sales team. Delivering operational and product-based training to team members. Conducting needs assessment to identify performance causes gaps and recommending appropriate interventions. Communicating new features to aid performance through in class delivery, videos and call conferencing. March 2019 to December 2019 Greenlight Planet Ltd: Customer service Representative-Tele sales Duties: Handling incoming and outgoing sales prospect calls Establish, develop and maintain positive business and customer relationships Pitch, promote and sell our products to existing and potential clients through calls Reach potential customers through calls, emails and messages and closing sales deals Troubleshooting customer queries Proper escalation and solving customer complaints via calls and emails and text messages. Manage sales pipeline & execute sales cycle from start to finish through Salesforce Monitoring and responding to customer feedback and messaging across multiple channels, including customer product reviews platform, social media, marketplaces, corporate/media/privacy inboxes, customer experience, and survey feedback. Officially welcoming clients to our products and services and determine their usability experience and feedback before introducing them to our new products. Responding to customer and organization’s emails January 2018 to December 2018: Cytonn Investments: Financial Advisor Duties and Responsibilities. Present, promote and sell our products to existing and potential clients Establish, develop and maintain positive business and customer relationships Reach potential customers through calls, emails and messages Provide support in preparation of financial reports and statements Prospecting, generation and management of sales leads via software such as sales force. Online background profiling of prospective clients using linked in, Google and zoom info Market research Achieve agreed upon sales targets within schedule Attend prospect client meetings to make presentations and oversee follow-up September to December 2017 RTI International: Assistant Researcher Eldoret Duties and Responsibilities. Assessing of ECD pupils Field research and data collection in ECD centers Interpretation and analysis of outcomes Data entry cleaning and coding Data collection through observation and monitoring of pupils and interviewing ECD teachers Phone surveys and data entry of collected data through tablets. Data analysis and report writing using mainly SPSS, Ms Excel and python. February 2017 to August 2017: Okoa Finance Limited: Relationship Officer Duties and Responsibilities. Conducting outreach and promotion of the organization. Handling administrative issues at the office and responding to calls and emails. Conduct training for group members. Keeping updated financial records. Loans application, approval, disbursement, appraisal, and repayment. Management of delinquency and defaults in the group. Preparation of periodic reports of credit operation. Keeping updated records of operation conducted in the field through proper report writing and filing. Recruitment of groups to mobilize group savings and promote table banking loans and managing the groups. Collection of loan arrears Contacting customers through phone calls, email and messages to remind them in savings Servicing client queries concerning our products and services Issuing out of loans to customers upon meeting all qualifications and making sure the loan forms are correctly filled Attachment of all necessary documents and uploading in the client accounts and booking loans Ensuring all loans are payed in time to avoid arrears accruals Maintaining 0%portfolio at risk (P.A.R) May - August 2015: County Government of Bungoma ministry of finance and economic planning-field attachment Duties And Responsibilities Preparation of financial statements Preparation of monthly revenue reports Preparation of bank reconciliation statements Introduced to LAIFOMS-revenue model systems Exposed to County Revenue Related Bills and took part in public participation process Monitoring and evaluation of county projects including roads expansion as proposed by the county Calculations of bills of quantities Giving monthly inventory reports on office materials received and materials consumed by various departments Software application on generation of reports Supervision of ongoing proposed projects within the county Additional Skills Good communication and interpersonal skills Software, excel, Ms. Access, Ms. Publisher, windows operating system, Ms word, power point e-mail and internet and page maker Analytical and organizational skills Computer programming Analytical skills of statistics using Ms. Excel and SPSS. Ms. Project and Ms. office skills PROFESSIONAL SKILLS Statistical Programming and Software R, Python, Stata, SPSS, Excel, MySQL database Presentation Design, Documentation and Reporting Software and Platforms LATEX, Microsoft Office Suite Programming and Version Control Systems Programming: R, Python, HTML, . Data Collection Platforms and Software Open Data Kit Aggregate and CSPro Hobbies Reading journals and inspirational books Travelling for adventure and learning Online research Interest Career developing and using the knowledge to make the world a better place. Values Honest, respectful, hardworking, law abiding and team player. REFEREES 1. Collins Kiptoo. Manager Assent Compliance Eldoret Tel:- 2.Edwin Rono Manager, Greenlight Planet Mobile;-