Phiona Simiyu

Customer Support Professional

I am an engaging and patient customer service professional with 3+ years of experience responding to all types of customer inquiries. Experienced and reliable customer service Agent with extensive experience providing assistance in a busy call center setting . I have Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. In previous roles maintained customer retention rate 45% above company average and received 99% positive customer survey results and 95% call quality rating. I could be better described as reliable, dependable , resourceful and passionate professional who works by turning problems into solutions .

Data Researcher and and Data support Analyst

Experienced Data Analyst with demonstrated history of working in the self as a service industry. Skilled in analytical skills, Microsoft Excel, Market Research, lead generation, management and Business Analysis. Strong information technology professional with Bachelors in Project Planning and Management. As a data analyst ,my goal is to help clients make better business decisions .I enable them to perform to higher standards by helping in analyzing large and complex data sets and identifying problem areas. My colleagues would describe me as a self driven resourceful individual who maintains a positive proactive attitude when faced with adversity.