Philmarie Kay Monsanto
141, Rizal Ave. Ext., Cogon,
Pardo, Cebu City, Philippines--
EXPERIENCE
SKILLS
1. Leadership,
Windward Software, 2/F TGU Bldg., Asia Town, IT Park,
Apas, Cebu City — Support Group Lead (accounting queue)
Coaching and Mentoring,
February 2012 - PRESENT
Customer and Client Focus,
Provides quality and efficient customer service to customers through the
Problem Solving Analysis
2. Data Entry
daily management of a team to include motivating, recognizing and
3. Technical
rewarding, coaching, counseling, training, and problem solving.
Accounting Technician
July 2011 - February 2012
4. Accounting and
Bookkeeping ( Quickbooks
and other Accounting
Software
Provided solutions to the customer’s How Do-I questions related to the
5. Virtual Assistant
accounting software and undertook a wide range of accountancy,
6. Internet Research
financial and taxation tasks.
7. Real Estate
8.Expert in Google
Leuterio Realty and Brokerage, Urgello St., Cebu City — Real
Estate Broker ( Home Based)
Products, Microsoft Office
FEBRUARY 2016 - PRESENT
Platforms
Programs & Social Media
9. Email Marketing
Manages Real Estate Sales Endorsers.
10. Advertising
Solicits potential clients to buy, sell, and rent properties. Advise clients on
prices, mortgages, market conditions, and other related information.
Mediates negotiations between the buyer and seller.
Safe Ride Car Rentals, Jose L. Briones Street, 6000 Cebu City
— Accounts Auditor, Quickbooks Admin (Home Based)
AWARDS
APRIL 2016 - PRESENT
Best Team for 2017 Second
Provides software How Do-I resolution to the employees, assists the
Quarter - April 2017
accounting staff in their bookkeeping and accounting issues and makes
sures that accounting reports are correct and accounted for.
Audits the bank accounts and other ledgers monthly to make sure that
Best GL Award - December
2016
what is recorded in quickbooks coincides with the real life information
Best GL Award - December
and documents
2015
Phoenix Award - December
Etelecare Global Solutions, 5/F I1 Bldg., Asia Town, IT Park,
Apas, Cebu City — Technical and Accounting Support
2014
DECEMBER 2009 - FEBRUARY 2011
Provided technical and network problem resolution to customers by
performing a question diagnosis while guiding users through step-bystep solutions such as resolving username and password problems,
LANGUAGES
uninstalling/reinstalling basic software applications, verifying proper
hardware and software setup, power cycling equipment, assisting with
navigating around application menus and troubleshooting email issues.
Undertook a wide range of accountancy, financial and taxation tasks and
also provided solutions on customer’s How do-i questions about the
accounting software
Union Bank Central Processing, Subangdaku, Mandaue City,
Cebu — Credit Card Telemarketer
February 2007 - NOVEMBER 2009
Made sales and market products and services by phone, answered
incoming customer calls and made outgoing sales calls, maintained
thorough understanding of products and services, process sales, met
sales goals.
EDUCATION
Southwestern University, Villa Aznar, Urgello St., Cebu City
— BS in Computer Science
JUNE 2002- MARCH 2006
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PROJECTS
Customer Service Training - Car Rental Customer Service
Module
Details: Developed a 3-Module Training in customer service for the
company’s reservation staffs, drivers, utility staffs and accounting staffs.
This is to improve the staff’s customer handling and service ability and to
make sure that customers are getting the best customer service
experience.
Results: there is an improvement of 90% customer handling in
reservation and accounting staff and 80% in the drivers. The company’s
rating went up from 75% to 85%
Product Knowledge Training for new hires - Capitalization
of Units in Windward Software System Five
Details: Developed a module on how the system handles capitalization of
English
units, and how it affects the customer’s business process
Results: Technicians became aware on how to setup and fix issues on
capitalization of units.
