Phillip Jeorge P. Balabala
310 Maria Corazon Street, Congress Park Subdivision,
Commonwealth, Quezon City
Cell phone:-,
Email:-
OBJECTIVE: To apply my extensive experience and skills in a highly motivated, forward-looking, reputable company.
SPECIAL SKILLS: Proficient in basic MS office, customer company platforms like ScanDox, Sherpa, PestPac, Fizzback Messaging Interface, and Simulscribe. Basic Windows Operating System troubleshooting. Possess keen data analysis, data encoding, listening skills and competitive intelligence in transcribing dictated medical recordings, media, and voicemail audio files. Typing speed maximum of 50 words per minute.
JOB EXPERIENCE:
UV Express Transport Admin Support
Family Owned UV Transport Business
December 2017 – March 2020
Responsible for the direction, processing of documents in gov’t transport offices and coordination of our public utility vehicle transportation matters within the family business.
Organizing schedules & routes, ensuring that the vehicle is safe and meet legal requirements, and making sure that our driver is aware of his duties.
Data Analyst Indexer
Arriva Medical Inc.
March 2013 – December 2017
Works independently, with minimum supervision, to review and prepare documentation for image import into the patient account using ScanDox platform.
Correct identifies validity of complete progress/clinical notes, physician signature log/physician attestation letter and has a thorough understanding of how to scan them into patient files.
Transfers information provided on the documents and to the correct patient file using Sherpa platform. Updates all fields accurately on a consistent basis.
Monitor the inbound progress notes fax folder to be worked on a daily basis.
Prepares documents for scanning purposes to import image into the correct account in the appropriate system.
Is able to navigate between different computer systems while maintaining accurate data integrity.
Adapts to and demonstrates the ability to deal with frequent changes in the work environment.
Has high level of review skills and continue to increase production indication consistency and interest.
Must meet or exceed goals for getting documents scanned and posted in a timely manner.
Meets individual, departmental, and company goals.
Keeps Management staff informed of system issues and other challenges so that assistance can be provided prior to an interruption in productivity.
Works as a part of the Company team by communicating effectively with all departments, as needed.
Interacts in a professional manner with all teammates and customers.
Provides exceptional customer service to both internal and external customers.
Promotes Company's culture by adhering to policy, procedure and mission statement with an emphasis on professional behavior and Medicare compliance.
Observes legal and ethical guidelines for safeguarding patient and Company confidentiality (HIPAA). (i.e. When posting documents, we should never alter, forge, or write on any document that we receive from a physician's office.)
Accepts constructive criticism and makes changes to accommodate the need.
Maintains an excellent attendance record.
Dresses in approved company attire.
The top performer for the 2nd quarter of 2017 and part of the best team.
Data Analyst/Transcriptionist/Data Entry
MicroSourcing Inc.
November 2009 - August 2012
Encode, analyze, scrub accounts and applications of customers for Diligent Lawn and Pest Control Services from Florida USA using customer and company platform PestPac.
Update the pricing rate based on square ft. of houses that are about to undergo pest and termite control service.
Must meet productivity and QA metrics in a timely manner.
Talks to the client via Skype and send workload reports at the end of the shift.
Check and verify the accuracy of information on ManCor platform, and make necessary changes. Transcribe content of recorded messages using Fizzback Customer Messaging platform and data encodes comment cards received from TESCO Supermarket customers from the UK.
Work on deadlines while maintaining expected high-quality transcripts.
Proofread and check transcripts accuracy when necessary.
Perform other duties as assigned by the Operations Manager or Supervisor.
Medical Insurance Transcriptionist
i-Serve Customer Management Solutions Inc.
April 2009 – July 2009
Transcribe audio recorded medical insurance reports.
Uses transcription protocols from Garwyn Insurance Group UK.
Work on deadlines while maintaining expected high-quality transcripts.
Proofread and check transcripts accuracy when necessary.
Voicemail Transcriptionist
Gallop IT Solutions
September 2008 – March 2009
Transcribe voicemail audio messages.
Uses English Simulscribe interface for clients Vonage, Verizon, HSBC, and other banking institution.
Work on deadlines while maintaining expected high-quality transcripts.
Voicemail Transcriptionist
Global e-Business Outsource Inc.
April 2008 - August 2008
Transcribe voicemail audio messages.
Uses English Simulscribe interface for clients Vonage, Verizon, HSBC, and other banking institution.
Work on deadlines while maintaining expected high-quality transcripts.
Cashier and Crew Computer Internet Business
April 2004 - December 2007
Encodes internet rental sales and provides basic troubleshooting of windows software and hardware.
Format windows operating system of all desktop.
Volunteer First Aid and Basic Life Support
January 2003 - April 2004
Work closely with Physicians and Emergency Medical Technicians (EMT'S) in disaster management services.
Experience in emergency medical services: Cardio-Pulmonary Cerebral Resuscitation, First Aid and Basic Life Support.
Proven Initiative and ability to work with minimal supervision.
Physical Therapy Internship Program
Our Lady of Fatima University Affiliated Hospitals
January 2002 - October 2002
ACADEMIC BACKGROUND:
- Our Lady of Fatima University
BS Physical Therapy
Fairview, Quezon City
- Diliman Preparatory School
Secondary Level
Commonwealth Avenue, Quezon City
- Saint Nicholas Children’s Center
Primary Level
V.Luna, Quezon City
SEMINARS:
Finishing Course for Medical Transcriptionist PGMA TESDA Training
for Work Scholarship Program (Jan 2008 – Mar 2008)
PERSONAL INFORMATION:
Nickname: PJ
Age: 39 years old
Date of Birth: May 30, 1980
Place of Birth: V. Luna, Quezon City
Gender: Male
Civil Status: Married
Citizenship: Filipino
Characteristics: Hard working, pro-active, goal oriented and fast learner.
CHARACTER REFERENCES:
NAME ADDRESS and CONTACT NUMBER
Eduard Ladringan 21st Flr.Bonifacio One Tech Tower Rizal Drive BGC, Taguig City
(Team Leader Arriva Medical Inc.) -
Princess Anne Garcia 23rd Flr. Bonifacio One Tech Tower Rizal Drive BGC, Taguig City (Team Leader Arriva Medical Inc.) -
Fernando Pacifico Fortes 23rd Flr. Bonifacio One Tech Tower Rizal Drive BGC, Taguig City
(Team Leader Arriva Medical Inc.) -
