Philip Mark Batulan
Customer service Representative / Team Lead
Address: 0367 Tala Street, Matain, Subic, Zambales
Contact No. -
Email:-
OBJECTIVE
To seek and fulfill a position that allows me to fully contribute and acquire more knowledge, hone my skills and widen my experienced based on what job the company assigns me.
To further use my experience to provide assistance on different type of operations that will give benefits for the company.
ABOUT ME
I am adept at handling multiple tasks and working well under pressure, I am willing to learn and try new experiences in all fields, I am an ambitious and hard-working person that can work individual y or
Working with a team, I have broad skills and experience in administrative work duties and Customer service and put my customers happiness as my top priority
WORK EXPERIENCE
Dygital Dynamics Call CenterTeam Lead IT dispatcher
June 2023 until October 2023Making sure IT’s are dispatch correctly
Making sure Service Level Agreements are met
iQor SM ClarkCSR/Team Lead – T-Mobile USA Team of Expert
June 2019 until May 2023Analyzing behaviors to improve Representative’s call handling skill
Analyzing how to help representative in improving certain Metric goals
Daily setting of plans to hit targeted team goals
Alorica ClarkCSR/T-Mobile USA Team of Expert
July 2017 – November 2018Handling Customer Support, Retention, Collection,
Financial Care, Technical Support and Order Management
iQor SM ClarkVoice Collector/Collection Dept
July 2015 – June 2017
SoureHOV SBMAData Encoder / Keyer
Subic Bay Industrial Zone
A Resort construction in Pundaquit Caretaker
San Antonio Zambales
Subic Shipyard and Engineering Inc.Ship Welder / Fitter
Computer Attendant Janmel Assisting Customer, Typing, scanning, printing and
Computer Centerediting jobs
SKILLS
Computer proficiency --- 95%
Leadership Experience - 90%
Communication Skills – 95%
Decision Making --------- 100%
Customer Service -------- 100%
Time management ----- 100%
SKILLED IN:
Slack Communication Platform
Managing Emails
Creating files via Google Docs, Forms, Sheets
Setting up appointments via Google Calendars and Calendly using Zoom and Gmeet
Open Phone Application for Calls and Messages
Computer Literacy
Assembling
Troubleshooting
Using MS Office Applications
Typing/Encoding
Video Music and Picture Editing
PERSONAL INFORMATION
Age:39
Gender:Male
Date of birth:October 10 1984
Place of birth:Olongapo City, Zambales
Height:5’7”
Weight:120 lbs.
Religion :Catholic
Citizenship:Filipino
Civil status : Single
Language or dialects
That I can speak & write:English and Tagalog
EDUCATIONAL BACKGROUND
Elementary:Mondriaan Montessori School-
High School:Aura de Laurentus Business
High School-
Degree:Mondriaan Aura College
1st year
Associate in Aircraft Maintenance
And Technology-
CHARACTER REFERENCES
Mark John ManlaConvergysSM Clark
Christian james TomaquinFormer Co Team LeadIqor SM Clark
Jobert BangitTeam Leader (SOURCECORP)Olongapo City
I hereby certify that above information is true and correct according to the best of my knowledge and beliefs.
Philip Mark Batulan
Applicant
