Philip Mark Batulan | Customer Service, Team Lead,

Data Encoder for a US based Healthcare provider - making sure that all information are accurate in all form that needs to be completed in their citrix and firefly apps, encoding dental, enrollment and billing forms, work as a data encoder for 2 years
Collections Specialist for a US based 2nd chance Credit Card company, worked for delinquent account that are more than 30, 60, 90, 120 days delinquent providing payment options and arrangement to make sure all possible options are given to the customers to help them bring their account current, worked as a collection specialist for 2 years
Customer Service Representative as part of T-Mobile Team of Experts handling customer complaint, Technical Support, Order Management and processing, Customer Retention payment processing and giving customers payment options for an arrangement if due date was missed, worked as part of Team of Expert for 6 years
Mentor and Team lead / Supervisor for T-Mobile Team of Expert, Handling Team Meeting to Recognize Team Success and Strategy Planning for hitting up goal on a daily basis, Supporting Team members for escalations and supervisor calls, organizing coaching for each team member to recognizing their success and providing advised on how to improve call handling and making sure that their metrics are hit for them to get their monthly bonuses. providing best practices and updates on a daily basis