Philip Ala Bawar

PHILIP A. BAWAR EMAIL MANAGEMENT AND CUSTOMER SERVICE EXPERT AREAS OF EXPERTISE & SKILLS 12 years experience in providing exceptional customer service Email Management and Admin tasks Excellent at building good customer relations and rapport Fluent in both oral and written English Communication Writing and Proofreading skills Team management Project development New hire training and coaching Proficient with MS Tools, GSuite and other CRM CONTACT Block 64 Lot 43 Dona Luz st., Bel Aldea Subdivision, General Trias, Cavite 4107 EDUCATION 2005 B.S. Information Technology Rogationist College 2000 - 2001 B.S. Mining Engineering University of the Philippines REFERENCES Sharon Hernandez Unit Manager JP Morgan Chase Bank- Clint L Santos Team Leader JP Morgan Chase Bank- Mark Christopher Resari Team Leader JP Morgan Chase Bank- EXPERIENCES EMAIL CUSTOMER SUPPORT REPRESENTATIVE StormX (October 2018 - January 2021) Responds to customer inquiries via email, troubleshooting, and testing different apps, and services. CUSTOMER SUPPORT REPRESENTATIVE AccucomCorp (October 2017 - April 2018) Responds to customer inquiries via email with troubleshooting, account maintenance and QA monitoring. CLIENT SERVICES REPRESENTATIVE JP Morgan Chase Bank (April 2010 – May 2017) Handles incoming calls and emails from clients and other bankers. Provides end of day report generation, creates training manual for new hires and coaching. Handles mini teams and doing project lead. PROVIDER RELATIONS ASSOCIATE TELETECH (December 2007 – August 2009) Handles calls and emails from providers and also does new hire coaching. LOAN COUNSELOR ICT (October 2006 – November 2007) Handles calls from clients coupled with payment collection and account maintenance. Also responsible in QA monitoring.