Peter Kiongo

PETER KIONGO --Kenya, Nairobi city ABOUT ME I am a detail-oriented and reliable Virtual Assistant with a passion for providing administrative support, managing emails, scheduling, and maintaining social media. I am skilled in utilizing tools such as Microsoft Office, Google Workspace, Canva, and Trello to streamline operations and enhance productivity. I have excellent communication, organization, and problem-solving skills, with a strong ability to work independently and meet deadlines. Committed to delivering high-quality virtual support to help clients grow and manage their businesses efficiently. EXPERIENCE 2024 - present VIBE WITH JEY YOUTUBE CHANNEL Created eye-catching thumbnails for YouTube videos using Canva and Photoshop. Collaborated with content creators to understand their brand and audience. Increased video engagement and click-through rates through compelling designs. 2015 - 2024 GAMEBOX CYBER Cyber Cafe Supervisor & Sales Representative Managed day-to-day operations including: customer service, printing, and internet support. Handled document formatting, online application assistance, and minor technical troubleshooting. Supervised junior staff, maintained inventory, and ensured smooth workflow. Assisted customers with product selection and explained features and benefits. Managed sales transactions, inventory, and daily cash reconciliation. Built positive relationships with repeat clients and contributed to store revenue growth. EDUCATION 2024 - 2025 ALISON Administrative assistant training Executive assistant skills Working as a virtual assistant Customer service skills Roles and responsibilities of virtual assistants 2012 - present KENYATTA UNIVERSITY Bachelor of commerce SKILLS Graphic Design: Canva, Adobe Photoshop (Thumbnails, Flyers, Social Media Posts) Admin Support: Email & Calendar Management, Scheduling, Filing, Typing Communication: Professional Emailing, Client Support, Sales Interactions Technical Tools: Google Workspace, Trello, Zoom, Slack Soft Skills: Time Management, Problem Solving, Team Collaboration, Multitasking