Peter John

Peter John Cayetuna Customer Service Representative Contact Address Capable of providing good results through determination and perseverance on achieving the goal provided. Managing to meet deadlines by working on schedule. High adaptability on working high paced environment. Work History 2019-09 - Customer Service Associate 2021-08 Alorica, Davao City, Davao Del Sur Developed and actualized customer service Davai City, Davao Del Sur, initiatives to decrease wait times. 8000 Improved customer satisfaction ratings by Phone addressing issues and fostering timely resolution. - Responded to customer calls and emails to answer E-mail questions about products and services by more than - 40 calls per day WWW Informed customers about special promotions and https://www.linkedin.com provided detailed information for various products. /in/peter-john-c- Resolved concerns with products or services to help with retention and drive sales. WWW Responded proactively and positively to rapid https://zety.com/profile change. /peterjohn-cayetuna/215 Promoted available products and services to customers during service, account management Skills Microsoft Office and order calls. 2017-08 - Account Associate 2018-03 VXI Global Holdings, Davao City, Davao Del Sur Typing Answered customer emails, chats and telephone calls to respond to questions, provide details and Communication Skills resolve concerns. Set up, updated and closed customer accounts in Customer Service computer system. Performed more than what is required for activity Social Media Management rate by answering most of customers concerns by 85% POS systems expert Maintained accuracy in managing deliverables and have shown attention to detail in order to produce Order fulfillment Account management best results with less room for mistakes- Consultant Sutherland Global Services, Davao City, Davao del Sur Worked as customer representative for technical support and managed to provide fit solutions to customers issues that resulted to 80% customer satisfaction Worked as customer representative for technical support and managed to provide fit solutions to customers issues. fulfilling customer requests for refunds and other account related concerns. Provided organized support for all support channels like chat, emails and calls. Education- Undergraduate: AB Classical Philosophy Major in English St. Francis Xavier College Seminary - Seminary Rd, Catalunan Grande, Davao City, 8000 Da Interests Trading Cooking Reading Books Anime Playing Online Games