Peter Jermyn Acosta

About An experienced Data Entry and Web Research Specialist, dealing with List Building for Email Campaigns and A focused perspective on General Market Research Peter Jermyn Acosta DATA ENTRY SPECIALIST / EMAIL MARKETING / SPECIALIST WEB & MARKET RESEARCHER Contact -https://www.linkedin.com/in/peter jermynacosta8/ https://www.upwork.com/freelancer s/~0132ae1faf69d33e67 Skills Project Management Problem Solving Leadership Web Research Data Entry Market Research Marketing Strategy Customer Service Financial Literacy English Proficiency Education History Bachelor of Arts Major in Legal Management 1999 - 2013 University of Santo Tomas Work Experiences Thumbtack Philippines May 2022 - December 2023 Pro Targeting Specialist Consistently being one of the top Pro Targeting Specialists, ensuring that I meet, if not exceed the monthly quota. Always averaging above 95% Quality Scoring, making sure our submitted leads also meet the company’s required lead accuracy. Provided solutions to improve datagathering processes such as using online websites and free online tools that meet the company’s required metrics: Utilization of TruePeopleSearch as Phone number and personal email information Utilization of OpenCorporates to validate the lead’s business registry Formulated a Google Sheet tool to track our daily leads, Category, and State tracking. Spearheaded the initiative to upgrade our team’s equipment to speed up our data mining and data entry tasks, which the company has approved thus the team was provided a higher-end laptop to work on. Upwork Feb 2017 - Present Data Entry Specialist / Project Manager / General Market Researcher Peter Jermyn Acosta DATA ENTRY SPECIALIST / EMAIL MARKETING / SPECIALIST WEB & MARKET RESEARCHER Contact-https://www.linkedin.com/in/peter jermynacosta8/ https://www.upwork.com/freelancer s/~0132ae1faf69d33e67 Software Skills Microsoft Word, Excel, PowerPoint Google Docs, Sheet, Presentation SalesForce CRM HubSpot PipeDrive Notion Google Data Analytics Managing Lead Generation projects, searching for contacts depending on the client’s specifications Providing services and support for General Market Research Manage various CRMs such as PipeDrive, SalesForce, and Zoho and make sure all the data provided is accurate LiveClicker November 2017 - February 2022 Expert Contact Searcher Identify contact information including name, title, company, and email address, over the Internet Utilize a variety of online resources like Google, LinkedIn, Jigsaw, and other tools as needed to detect, record, and test the accuracy of contact information for an assigned list of accounts to maintain high valid email deliverability Manage and Maintain Salesforce CRM and check for any duplicate entries and invalid emails Email Marketing Specialist Organize an Email List and send out marketing emails to prospects via SalesForce CRM. Track email marketing leads from inbound emails, and website views via Google Analytics, referrals, and other sources. Respond to emails from prospects and answer questions referring to our product. Schedule an appointment with the prospect along with our Account Manager using Chili Piper or Zoom. Various Completed Jobs Email List Building / Contact Searching Peter Jermyn Acosta DATA ENTRY SPECIALIST / EMAIL MARKETING / SPECIALIST WEB & MARKET RESEARCHER Contact-https://www.linkedin.com/in/peter jermynacosta8/ https://www.upwork.com/freelancer s/~0132ae1faf69d33e67 Gather a list of contacts that are needed by various clients using Excel or Google sheet, listing their First Name, Last Name, Title, Email Address, Phone number, and address. Other clients also requested to add the company website and contact's LinkedIn URL. Gather key contact personnel based on the client's specifications, by searching for either Marketing, Finance, HR, IT, and Sales decision-makers. Validate and verify contact details such as phone number and email address. Perform verification using online email verification tools such as Emailable, NeverBounce, MailTester, Clearbit, and QuickEmailVerification. Real Estate Lead Search / Data Entry Extract data coming from PDF / Excel files and transfer it to the client's CRM and verify the validity of contact (updated email or contact is no longer connected) Search for alternative contact persons via web research / LinkedIn, in case the main contact is unreachable Perform a skip-trace on current land/homeowners and research for contact details via WhitePages Keep track of leads via Google sheet and tag the necessary status (New Leads, Attempted, Contacted, No Response) Nuvoe March 2022 - December 2022 Investor Contact Search Gather a list of investors to contact based on their investment criteria Search related information on the investor's previous investments and what industry they prefer on investing. Input all the necessary information on client's CRM and set the appropriate tagging based on investment inclination (High, Medium, Low) Peter Jermyn Acosta DATA ENTRY SPECIALIST / EMAIL MARKETING / SPECIALIST WEB & MARKET RESEARCHER Contact-https://www.linkedin.com/in/peter jermynacosta8/ https://www.upwork.com/freelancer s/~0132ae1faf69d33e67 Combient Foundry Market Researcher January 2022 - February 2022 - Sustainable Food Containers - Antipathogenic Automotive Additives Research relevant information related to the topics provided Gather necessary information of companies that provide or manufacture products that follows the said criteria based on the topic Collect contact information and input all necessary leads via Google sheet. Higher Ground Education March 2021 - March 2022 Market Researcher - Education, Regulation, Talent Gather a set of pre-defined information for multiple locations such as UK, Manila, Spain, Rome, Germany and India Evaluate and Identify new markets and continue to gather information about them. Send out weekly reports to direct supervisor, emphasizing trends on education specifically within the K-12 sector. Private Client February 2022- March 2022 NFT Game Market Research Gather information on upcoming NFT Game Markets and compile them on a Google Sheet Research on each of the game's data on investors, developers, founders and what Blockchain they are using Build up a detailed list to be presented to the client. Payzaar August 2017 - January 2021 Market Researcher Vendor Market - Global Payroll Research Peter Jermyn Acosta DATA ENTRY SPECIALIST / EMAIL MARKETING / SPECIALIST WEB & MARKET RESEARCHER Contact-https://www.linkedin.com/in/peter jermynacosta8/ https://www.upwork.com/freelancer s/~0132ae1faf69d33e67 Gather a list of companies within the Global Payroll Market and provide basic information in a Google Sheet. built up a list with Company Name, Website, Company HQ Address, and Geographical Focus (EMEA, APAC, LATAM, etc) Build up a list of contacts per Geographical focus, gathering contact details of C-Level Executives (CEO, CFO, Director of Finance) and put them on an Excel Sheet Bourbon Street Homes Real Estate Lead Generation Specialist April 2017 - January 2018 Admin Support Data Entry / Data Extraction from clients CRM to maintain and update contact details Gather necessary information from public sources, such as Lien Information of properties. Research for distressed houses for foreclosure using public information and lien records. Research for estate houses under probate courts as prospective leads. Compiling gathered lists to be uploaded to the CRM Buildism February 2017 - June 2018 Data Entry Specialist / Admin Support Gather information on residential and commercial builders all over Australia Research on each companies' Company Owner, Website, Email, and Company Address. Input all the necessary information into HubSpot CRM Evaluate each contact within the CRM and update each data as needed. Business Process Outsourcing Career MicroSourcing September 2016 - January 2017 Collections Specialist / Medical Billing / Lien Representative for WC Cases Peter Jermyn Acosta DATA ENTRY SPECIALIST / EMAIL MARKETING / SPECIALIST WEB & MARKET RESEARCHER Contact-https://www.linkedin.com/in/peter jermynacosta8/ https://www.upwork.com/freelancer s/~0132ae1faf69d33e67 Handle inbound calls from insurance carriers and attorney offices. Do outbound calls and negotiate regarding outstanding medical bills for each cases. Manage customer's files and accounts Send out copies of billing and demand letters via e-fax. Set ticklers for call backs. Manage Account Collections pertaining to WC Cases in California IBEX Global Philippines Level 3 Customer Service and Sales December 2014 - July 2016 Professional Taking inbound calls as mandated by client and assisting customers on their customer service related concerns. In addition to the role, we also offer additional products and/or services to our customers by uncovering the customer's needs and to be able to make a sale in every potential call. Cognizant Subject Matter Expert / Assistant Team Lead November 2012 - December 2014 SUPERVISORY FUNCTION: Make sure that Service Level Agreement is on the manageable level as advised by our client. Keep track of the associate's file and do coaching sessions as needed. Manage the team in lieu of the Team Leader keep track of end of day reports (call drivers, agent's returned requests, etc) listen to calls / call recordings as part of the associates metrics and for coaching purposes as well. Business Process Outsourcing Career Cognizant Financial Services Representative, Series 6 November 2012 - December 2014 Licensed Peter Jermyn Acosta DATA ENTRY SPECIALIST / EMAIL MARKETING / SPECIALIST WEB & MARKET RESEARCHER Contact-https://www.linkedin.com/in/peter jermynacosta8/ https://www.upwork.com/freelancer s/~0132ae1faf69d33e67 Answering incoming calls from individual past or present policy-owners, certificateholders, pended applicants, employers, distributors and other parties, related to the account; Inputting any information and commands necessary to fulfill simple requests, documenting the call content and any actions undertaken on the applicable administrative system and transferring complex requests to other Cognizant Group or NAIC Group resources for further action if the Customer Service Associates are unable to resolve such requests 24/7 Customer Philippines Sales Support Staff, Order Entry Specialist November 2010 - November 2012 Provide back-end support to Customer Service / Sales Agents about inquiries on Customer's Account before service activation Handle inbound calls for customers inquiry on order deliveries and service activation and order cancellation. TELUS International Philippines Customer Interactions Associate December 2009 - May 2010 handle inbound sales calls for Dell AfterPointof-Sale Department accurately tag and purchase customer's request. Recommend / upsell products by providing benefits and value added savings to our customers. Meet client specific metrics to generate revenue. Business Process Outsourcing Career TPG Telecom Customer Service Product Trainer December 2007- December 2009 Peter Jermyn Acosta DATA ENTRY SPECIALIST / EMAIL MARKETING / SPECIALIST WEB & MARKET RESEARCHER Contact-https://www.linkedin.com/in/peter jermynacosta8/ https://www.upwork.com/freelancer s/~0132ae1faf69d33e67 Train newly hired employees to be Customer Service Representative of an Australian account Provide Weekly Test Exams as a Gatekeeper to gauge the trainees' retention of knowledge Complete End-Of-Day reports and submit it to our Training Supervisor. Attending Conference Meeting with the Team Leads and Quality Analysts for calibration on policies and updates regarding our account and metrics. 2nd Level Complaints Officer Acts as a representative of our account to various Australian Government Agencies such as the Telecommunications Industry Ombudsman (TIO) Deal with customer complaints that has been already escalated to these agencies. Uphold the company's integrity and credibility and keep complaints in a manageable level.