PETER HAY
- - - Lagos State, Nigeria
PROFESSIONAL SUMMARY
A trained, resourceful, and detail-oriented Virtual Assistant with over 7 years of business management and customer service experience, with a record of increasing client satisfaction and retention. Adept at coordinating operations, streamlining processes, and supporting busy executives and businesses to achieve efficiency and growth, seeking a dynamic role where I can leverage my skills to enhance client satisfaction and operational efficiency.
SKILLS AND COMPETENCIES
• Proficient in CRM and project management tools: HubSpot, Monday.com, GoHighLevel, Trello, ClickUp, Follow-Up Boss.
• Skilled in managing calendars, scheduling meetings across time zones, setting reminders, and handling email correspondence.
• Experienced data entry with attention to accuracy and timeliness.
• Strong organizational abilities in managing documents, maintaining client records, and coordinating deliveries.
CUSTOMER SERVICE AND CLIENT RELATIONS
• 7+ years managing customer engagement at Clean Touch Laundry & Dry Cleaning, ensuring satisfaction and loyalty.
• Skilled at re-engaging inactive clients and conducting follow-up calls to understand customer needs.
• Strong ability to resolve client concerns, provide tailored solutions, and ensure repeat business.
• Delivered excellent service across multiple industries (Laundry, Trucking, Pest Control, Real Estate).
SALES, MARKETING, AND LEAD GENERATION
• Extensive cold-calling experience for trucking, pest control, and real estate businesses.
• Generated leads using platforms like Zillow and maintained engagement through Follow-Up Boss CRM.
• Reached out to prospective clients, pitched services, and booked appointments with decision-makers.
Experienced in upselling services by understanding client needs and recommending solutions.
OPERATIONS AND BUSINESS MANAGEMENT
• Directed day-to-day operations at Clean Touch Laundry, ensuring prompt deliveries, quality control, and smooth workflow.
• Managed team performance, coordinated logistics, and optimized operational efficiency.
COMMUNICATION AND COLLABORATION
• Excellent verbal and written communication skills with a strong ability to build relationships.
• Skilled at preparing reports, proposals, and client correspondence.
• Team player with leadership experience in training and motivating staff.
WORK HISTORY
VIRTUAL ASSISTANT | COLD CALLER AND LEAD GENERATOR
• Various Companies – Remote | 2025 – Present
• Conduct cold calls, generate leads, and schedule appointments across industries (Trucking, Pest Control, Real Estate).
• Utilize CRMs (HubSpot, GoHighLevel, Follow-Up Boss) for lead management and customer tracking.
• Provide virtual administrative support, including scheduling, data entry, and client follow-ups.
BUSINESS MANAGER
Clean Touch Laundry & Dry-Cleaning Services – Lagos, Nigeria | 2010 – 2024
• Managed customer engagement and retention through proactive follow-up calls and satisfaction checks.
• Directed daily operations, ensuring prompt deliveries, accurate billing, and smooth service flow.
• Built strong customer relationships, contributing to consistent business growth.
• Supervised staff, managed performance, and ensured adherence to quality standards.
EDUCATION
Bachelor of Science (B.Sc.) Political Science
National Open University of Nigeria, Lagos State, 2015 - 2019
TRAINING AND CERTIFICATIONS
Virtual Assistance and IT Support – Digital Witch Academy, 2025
