Peter Benedict Oliva Tubalinal

Peter Benedict O. Tubalinal AREAS OF EXPERTISE IT Management/Security IT Helpdesk Support Project Management Systems Analysis IT Service Continuity IT Business Analysis SUMMARY Insightful, progressive, innovative, and result-driven driven Information Systems professional with success directing a broad range of corporate IT security initiatives while participating in planning, analysis, and consulting services and implementation of solutions and IT policies in support of business objectives. With over 18 years in secure application design and development, systems analysis, implementation and operation of projects, and full lifecycle project management. Proven leadership strengths in technology hnology innovations, client relations and support. Strong interpersonal skills, planning and organizing, and dedicated to cost effective business solutions for customer satisfaction. PROFESSIONAL M45 IBM DB2 Information Management Technical Masteral v2 Online ITIL Training PERSONAL SKILLS Decision making Management skills WORK EXPERIENCE ServiceM8, Darwin, Australia IT Support Officer • • • • • • April 2013-June 2019 Provide technical support to end-users users via chat and email Reproduce and debug issues submitted by end-users users Simulate on new features prior to release Create help articles Monitor internal responses from Level 1 Participate in Quality Assurance testing People skills MySecretaryOnline Secretarial Services, Makati City IT Manager February 2012-March 2 2013 PERSONAL DETAILS Peter Benedict Tubalinal 81,K-10th Street, Kamias, Quezon City Email:- Responsible for the day to day IT requirements of the company such as user management, troubleshooting, help and advice.. Maintaining desktop applications, local area network,, IT security and telecommunications. • • • • • • • • Responsible for the company’s IT Operations Oversees that Business and IT are aligned with the objectives of the company Sets and maintains local area network, workstations, routers, and load balancers; linked 3 internet connections using load balancer Setup/maintenance of VOiP Cisco Linksys IP Phones Administers rights / restrictions to internet access and on certain websites Coordinates with Internet and VOiP service providers Develop IT policies and guidelines, and service continuity for disaster situations including disaster recovery overy options during power outages Provide technical support to clients (virtual assistant help desk) – local/foreign EDUCATION National College of Business & Arts, Quezon City • • • Monitors security of network using standard IT policies Troubleshoots desktop PCs, and laptops (includes software/hardware support) Performs several administrative tasks; screening / hiring Virtual Assistants BSBA Computer Management Abra Mining and Industrial Corporation (AMIC), Quezon City IT Head (Manager Level) February 1998 – January 2012 Computer Management Society President Editor-In-Chief • • • • • • WORKSHOPS / SEMINARS IBM Philippines Virtualization Disaster Recovery • • • • • Power X Systems Cloud Computing • • Backup Storage • Hewlett-Packard Philippines HP Blade System HP Backup Storage Virtualization Accenture Cloud Computing Technology IP Systems Shadow Protect Backup Disaster Recovery Solutions • • • Sets IT plans/goals of the company with IT Budgeting Solutions Performs selected administrative and management tasks Establishes trainings skills for IT and non-IT levels Coordinates with Executive Management, HR, Accounting, and Warehouse Conducts interviews (screening) and hiring decisions for IT applicants Managed the development and implementation of the information technology security policies, standards, guidelines and procedures to ensure ongoing maintenance of security. Information protection including network security architecture, network access, data security. Coordinates with Top Management on security management enhancements Oversee company-wide efforts to identify and evaluate all critical systems Lead in developing new innovations for the company's IT infrastructure Innovate solutions for data and information protection Develop Business Continuity Plans and Availability Procedures involving IT services Provided solutions in backing up data using Disaster Recovery analysis. Organized the setting up of local area network with internet security, and initiated the migration of its Windows-based operating system servers to Linux environment. Implemented virtualization schemes for file server, production server, and web server purposes Project Planning, Data Gathering, Stakeholder-coordination, & Implementation Monitors Deliverables Designed the Timekeeping, Personnel, Payroll, Manager’s Module, Inventory/Warehouse, and its transfer agent (Asian Transfer & Registry Corp. or ATR) Asian Transfer (ATRS) systems. TECHNICAL SKILLS PROJECTS HANDLED Languages / Databases: Visual Basic 5.x DB2 Visual Foxpro Clipper Object-Oriented Programming JEM Concepts, Mariveles, Bataan Platforms: Windows XP/ Vista, 7, 8 iOS (iPhone/iPad) Android devices Project Manager/Lead Analyst/Programmer Provided system analysis and design for the project. Prepared and translated system requirements into program specification and coding programs, and to produce user documentations. Implemented the system. The company was able to keep track on employees loans invested for the subdivision. Infostructure Systems and Consulting Corp., Makati City Systems Developer Networking: Firewall setup via router Virtual Box (Oracle and Sun) TCP/IP Novell Network Cabling Cisco VoIP Troubleshooting Load Balancing Cloud Computing Switches Tools: Microsoft 365 Citrix Hamachi LogMeIn Norton Firewall and Ghost McAfee Norton Virus Protection Utilities Bitdefender ESET Avast Antivirus LAN Manager Microsoft Office Open Office VNC TeamViewer DropBox June 1995 – January 1996 Provided technical expertise to project team members in maintaining the Timekeeping system. Participated in evaluating data flow, file design, and coding efficiencies. Program enhancements done to the program made the system more accurate. Philippine Astronomical Society, Quezon City Project Manager/Lead Analyst/Developer May 1996 – August 2002 Responsible for the analysis, design, and program of the Voting System. Prepared code utilities and program logic to produce new program, and enhanced existing system. The society enabled users to easily hold elections. David’s Salon, Quezon City Project Manager/Lead Analyst/Developer March 1996 – August 1996 Created and formulated the design, analysis, and programming of the Inventory and Client Information Systems. Provided training to end-users. Enabled the company to keep track of their customers and their product usage. Filipino Doctors Corporation, Quezon City Project Manager/Lead Analyst/Developer Hardware: Apple Dell Avertec Asus Toshiba MSI Printers CIS Software/Hardware Support June 1996 – February 1997 December 1995 – February 1996 Designed the Emergency Information System, including analysis and program specifications. Conducted requirement definition through user interviews for system/workflow interactions. Prepared test data and ensured programs will execute properly. Implemented system. Users are able to keep and retrieve medical and historical information on their patients in cases of emergencies.