Peter Ayodele

PETER ADEGBULE AYODELE CUSTOMER SERVICE REPRESENTATIVE-rd Avenue, FHA, Lugbe, Abuja WORK EXPERIENCE Customer Service Representative, Outsource Global Services 2023 – 2024 Answered an average of 100 calls per day in a highvolume call center environment Resolved customers complaints and ensured calls were handled in a professional manner Contributed to the company's highest quarterly customer satisfaction rate of 92% Trained and assisted entry-level customer service reps by helping them improve their listening skills, communication and multitasking abilities Provided monthly progress reports for each representatives to evaluate and establish personal goals • • • • • PROFILE Highly motivated and results-driven Customer Service Representative with 2+ years of experience in fast-paced call center environments and virtual assistant roles. Adept at handling high volumes of digital correspondence, including phone, email, and live chat interactions, while maintaining a customer-first approach. Skilled in active listening, conflict resolution, calendar management, and CRM tools. Proven ability to build strong client relationships, generate sales leads, and provide administrative support with attention to detail and professionalism. Passionate about delivering exceptional service and contributing to team success through excellent communication and organizational skills. Sales Representative, Dolu Real Estate Company 2021 – 2023 Employed market research to successfully generate new leads by conducting cold calling Actively took part in conferences and training sessions for sales to keep up skill development and product expertise. Prepared quotes that were customized and responded to questions about goods and services. Cultivated and maintained relationships with an established clientele, developing a reputation as a dependable and personable representative. Chosen to plan regular events to inspire team members, foster mentoring relationships, and offer ongoing training • • • • • Customer Service Representrative, Glovo 01/2025 | Abuja, Nigeria Handled an average of 100+ customer interactions daily across phone, live chat, and email in a highvolume call center, maintaining professionalism and empathy in every conversation. Resolved diverse customer complaints with efficiency and care, reducing escalation rates by maintaining a calm and solutions-focused approach. Trained and mentored new customer service representatives, improving onboarding efficiency and increasing team productivity. Utilized CRM software (e.g., Zendesk, Slack, Zoho mail) to document customer interactions, follow up on cases, and ensure timely resolution. • • • • Certificates Glovo Customer Service Certificate Maintained service-level agreements (SLAs) by prioritizing tasks, managing time effectively, and adapting to dynamic workloads. • Slack and Zoom Basics – LinkedIn Learningr YouTube tutorials + selfstudy BACHELORS OF SCIENCE Customer Service Fundamentals – Coursera 2024 Educational PSYCHOLOGY, University of Port Harcourt 2015 – 2019 Virtual Assistant Essentials – ALX 2025 Effective Communication Skills – Alison 2024 SKILLS Time Management Active Listening Leadership Problem Solving Verbal and Presentation Skills Computer Proficiency Courtesy and Patience LANGUAGES English INTERESTS Reading, Watching Football, Interacting, Learning