Peter Akason
Abuja, Federal Capital Territory, Nigeria. | --www.linkedin.com/in/peter-akason
SUMMARY
● Experienced in handling high volumes of live chat inquiries while keeping a personal,
attentive approach, ensuring every customer feels genuinely heard and supported.
● Known for quickly resolving customer issues with care, focusing on making each
interaction smooth and satisfying.
● Adaptable across time zones and skilled in CRM systems, ensuring efficient, consistent
customer support that meets targets every time.
EDUCATION
LPTC – FCT, Abuja.
Level 3 Diploma in Health and Social Care
October 2022
Alison
Diploma in Customer Service
WORK EXPERIENCE
Customer Service Rep / Webinar coordinator - Remote
Smartsmssolutions – Galadimawa, Abuja.
May 2023
May 2021 - Present
● Currently managing 70+ live chats, 20+ emails each shift, and 35+ phone calls weekly,
consistently providing prompt and effective customer support to ensure high satisfaction
and timely issue resolution.
● Providing expert assistance to customers, addressing a wide range of technical issues and
inquiries while ensuring high levels of satisfaction.
● Adhering strictly to communication procedures and company policies, ensuring
professionalism and consistency in all interactions.
● Managing the coordination of webinars while handling customer queries, demonstrating
strong multitasking and organizational abilities.
● Actively identifying and resolving customer issues, enhancing retention and fostering
long-term customer relationships.
Freelance Social Media Manager - Remote
PeoplePerHour.com
January 2020 - Present
● Developing engaging social media strategies to enhance audience interaction.
● Creating captivating multimedia content tailored for various platforms to drive
engagement.
● Establishing performance targets to boost brand awareness and foster customer
engagement.
Social Media Manager - Remote
Grant and Labels - Los Angeles, California USA
August 2020 - April 2022
● Leveraged social media marketing tools to establish and strengthen the company’s brand
presence.
● Collaborated with marketing professionals to design and implement effective social media
campaigns.
● Researched emerging social media trends and provided management with insights on
relevant updates and opportunities.
Social Media Manager - Remote
Cars Condo
October 2018 - Present
● Developing and implementing social media strategies to increase brand awareness,
engagement, and growth across various platforms.
● Creating and managing engaging content (text, images, videos) that aligns with the brand's
voice and objectives.
● Monitoring and analyzing social media performance.
● Engaging with the online community to boast organic growth.
Customer Service Rep - Remote
Hey Sphere / Zwerl - UK
March 2018 - January 2019
● Provided live chat support for a range of client inquiries, maintaining a high level of
customer satisfaction.
● Assisted in managing customer expectations and resolving product-related issues in
real-time.
SKILLS
Microsoft PowerPoint
Social Media
Microsoft Office
Virtual Assistance
Customer service
Communication
Trello
Hubspot
Canva
Clickup
Zoom
Slack
INTERESTS
Cycling
Exercise
Certificates & CPD
Virtual Assistance
Customer Service Fundamentals
Customer Service Training
Dealing with Difficult Customers
LANGUAGES
English
ALX - Mastercard foundation
Coursera
Alison
LinkedIn Learning
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