Peter Akason

Hi there! Thanks for stopping by.

I’m a bit of an old-school believer in the power of good customer service. Over the years, I've learned that helping people isn’t just a job to me; it’s something I truly love doing. Whether I’m on the phone, typing away in live chat, or sending off an email, I treat each interaction like a conversation with a friend. People have real needs and stories behind their questions, and being able to make a small difference in someone’s day is what keeps me passionate about my work.

I’ve spent the past four years working as a Customer Service Representative with Smart SMS Solution, handling 18,000+ Live chat requests, 3,200+ email Tickets, and 150+ calls. I’m always up for a challenge, whether it’s solving a complex issue or just being a friendly, helpful voice on the other end of the line. I’m big on efficiency and love using tools like Google Calendar and CRM systems to stay organized so I can give each customer the time and care they deserve.

If you’re looking for someone who genuinely cares about people and knows how to keep things running smoothly, I’m here to help. I don’t just handle tickets; I take the time to understand what each customer needs, and I go the extra mile to make sure they leave feeling valued. I can help you improve response times, create smoother processes, and, most importantly, bring a warm, human touch to each customer interaction.

I’m also a huge fan of teamwork and continuous learning. There’s always something new to learn in this field, and I make it a point to stay up-to-date and bring fresh ideas to the table. Remote work suits me perfectly, and I’ve got the discipline to manage my time well and stay connected with the team.

Thanks again for reading my profile! If you’re looking for a customer service partner who cares about people as much as the process, I’d love to chat. Let’s create some great customer experiences together!