Petar Tkalac

PETAR TKALAC EXPERIENCE System Analyst - Euronet (Jan. 2024 -) Engineer of Electrical and Computer technologies with experience of year and a half as System monitoring analyst, three years of as a school teacher of IT studies. Looking for continuous learning and advancement in the field of IT technologies, computer systems and technical support. SKILLS Ticketing systems : (Jira / Easy Red Mine) Monitoring tools : (Graylog/Grafana) Platforms management System and Database management Remote control management Technical support (HW/SW) Client service and support Troubleshooting problems Analytical and presentation skills Communication and collaboration skills CERTIFICATE LANGUAGES MikroTik MTCNA- deployment and support networks using MikroTik RouterOS Cisco CCNA - deployment and support networks using Cisco system LANGUAGES LANGUAGES English - professional French - elementary Monitor and analyze system performance to ensure optimal operation and using various tools for checking any malfunction, Analyze and troubleshoot problems , allocating them to various technical teams in case of need. Performing routine checks of the system. Monitoring financial transaction progress from a technical point of view. Daily cooperation with international card organization (Visa, Mastercard, Diners, American Express) and their technical departments. Performing initial investigations in case of problems. Creating incident reports and requests, involving other teams in the issues. Working in MS Outlook environment. Computer science teacher at Primary school "VeraBlagojević" (Jan.2021-Dec.2023) Teaching: MS Office packages, Basics of programming (variable declaration, basic syntax, data type and structures) Python programming language. Maintenance of the school computers, network and the school website. Worked with students - both pedagogically and scientifically Graphic designer at Design Studio "SouvenirKings" ( Apr.2019-Dec.2019) Creating 2D and 3D illustrations in CorelDRAW, Illustrator and Photoshop File preparation for flatbed printers, CNC machines, and laser cutting machines Maintaining the company's website Harware repairs and maintenance Designing company logo EDUCATION ICT College of Vocational Studies, Master Studies - Network and System Engineering (Oct. 2024-) ICT College of Vocational Studies Applied Studies Belgrade (Oct. 2014- Sept. 2019) - Bachelor’s degree