Perseus Encabo
Customer Service Specialist/Virtual Assistant/Appointment
Setter CRM-Savvy Remote Work Pro
Reliable and adaptable Customer Service Specialist and Virtual Assistant with 8+ years
of experience across BPO, maritime, and remote environments. Skilled in chat support,
appointment setting, back-office escalation, and collections. Proficient in CRM tools
and committed to delivering excellent service with empathy, precision, and
professionalism.
Experience
Address
Philippines (Remote-ready)
Education
Dec 2023 – May 2025
Strolid — Remote
Customer Service / Appointment Setter
- Scheduled appointments for car dealership clients via CRM and chat platforms
- Handled inbound inquiries and provided multi-channel support
2006 - 2009
Aug 2022 – Nov 2023
Associate in Marine
Transportation
BDC Angels - Remote
John B. Lacson Foundation
Maritime University
- Set appointments and followed up with leads for automotive sales teams
BDC Agent / Appointment Setter
- Maintained accurate CRM records and ensured smooth handoffs
Oct 2021 – Mar 2022
Expertise
Customer Service & Chat Support
Appointment Setting & Lead Followup
CRM Platforms
Email & Calendar Management
Workflow Optimization & Data Entry
Strong English Communication
IBex - Philippines
Customer Service Associate / Chat Support
- Delivered real-time chat support for retail customers
- Resolved product inquiries and order issues with high satisfaction ratings
Mar 2019 – Jun 2021
Medallion Shipping - Philippines
Deck Crew
- Assisted in vessel operations and maintenance
- Ensured safety compliance and supported maritime logistics
Dec 2017 – Dec 2018
Genpact - Philippines
Language
English
Collection Specialist
- Managed financial collections and account reconciliation
- Negotiated payment arrangements and maintained detailed records
Apr 2016 – Dec 2017
Convergys - Philippines
Customer Service Representative / Back-office Escalation
- Handled escalated telco account issues
- Provided backend support and documentation for resolution
